@RIMOWA, cannot believe how abysmal the service is. Suitcase broke, took it to the Oxford Street store, was made to feel like I’d done something wrong by an incredibly surly lady, suitcase returned with only 1 of 2 faults fixed. Sent 2 letters of complaint. No response. WTLF.
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@cjrtyrer We are sorry to hear about your experience! We have reached out via DM to assist you in finding a solution ASAP.