Rickard Hellner @RetailBehavior
Insights into successful retail employee and leadership behavior. mercuriurval.com Stockholm, Sweden Joined August 2012-
Tweets7
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Followers20
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Following8
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I remember raising this question years ago. How can retailers use staff when more and more people use self scanning de…lnkd.in/vXfKJc
Revisiting a classic McKinsey Quarterly article from 2005. The continuous disappearance of the middle market players i…lnkd.in/SRiMY4
Interesting approach towards what is and what isn't customer service. lnkd.in/carq3f
"Expect more technology to debut making employees into call centers with legs." lnkd.in/SuSG86
Implementing successful behavior in retail can clearly take different routes. Using a detailed manual may seem like an…lnkd.in/Q8ehCm
Feedback is an essential tool for all leaders but perhaps most valuable in businesses where employees have direct cust…lnkd.in/vJ5uyG
Leadership in retail matters! Research says that a conscious leadership improve customer service behavior substantially (Chuang et al, 2011)
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