SecondFi Help Center @SecondFihelpX
SecondFi is a self-custody neofinance platform built for spending, trading, earning, and saving with you in control. Dm for help secondfi.io Joined April 2010-
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@AdaVeteran Hello, We will happily look into the performance difficulties you have experienced on our platform and advise you accordingly. Please send a message via DM and follow back
Still getting a "technical issue" when trying to recover my midnight airdrop. Can you help with this? @secondfiapp
@mouaka Thank you for reaching out. Please send us a direct message and also follow back, and we’ll be happy to walk you through the process step by step to fix this issue
@secondfiapp @cbell252 The in-app support assistant cannot escalate the case to a human agent. Could you please provide an official human-support route?
@Dunta76 Thank you for reaching out. Please send us a direct message and also follow back, and we’ll be happy to walk you through the process step by step to fix this issue
@IAmPartGod @secondfiapp Same issue here. I had a little over 5k in my wallet from two drops and 2 more drops to get. My seed phrase isn’t pulling up the correct address for the 5k and no solution for the 2 remaining drops. Likely lose over 10k night tokens because of the hack
@mickeeandme Thank you for reaching out. Please send us a direct message and also follow back, and we’ll be happy to walk you through the process step by step to fix this issue
@secondfiapp Still haven’t been able to migrate, how can I migrate please
@JuanduSali We’re really sorry to hear this it’s definitely not the experience we want for you. Please send us a DM and follow back, and we’ll make sure the issue is resolved right away
@secondfiapp Thanks to all those who replied, but I already made my claim trhough the official channel.... Still waiting btw... Only recovered 20% of my assets.... a total shame...
@MatthewLindia7 You didn’t held your Ada on YOROI or lace during the snapshot
@cidrks It’s definitely unsettling to open your wallet and see a zero balance where your tokens used to be. You are definitely not alone this has been a recurring point of confusion for many users participating in the Midnight Glacier Drop.
@cidrks This is syncing issues where the front end doesn't match the blockchain data. Kindly follow back and send a dm for a step by step guide on how to rectify this issue
@MarkMolenaar32 We’re aware some of our users are experiencing this issue which is caused by a glitch, you need to manually synchronize your YOROI to fix this issue kindly follow back and send a DM for immediate assistance.
@YoroiWallet @YoroiWallet i've got white screen issues, is this a known problem on your end and being worked on?
@viniciusrondon We’re aware some of our users are experiencing this issue which is caused by a glitch, you need to manually synchronize your YOROI to fix this issue kindly follow back and send a DM for immediate assistance.
@YoroiWallet What's happening with my Sundaes Swap balance? How can I fix this?
@Zervingetorix Hello, We will happily look into the performance difficulties you have experienced on our platform and advise you accordingly. Please send a message via DM and follow back
@Moonwal80105771 We’re really sorry to hear this it’s definitely not the experience we want for you. Please send us a DM and follow back, and we’ll make sure the issue is resolved right awa
@Enigmaxy82 Hi! It sounds like there might be a connection issue between YOROI and the glacier drop Kindly follow back for proper guide .
@YoroiWallet I can see my Glacier Drop Token on my main address, but not my Scavenger Hunt Token on a different address within the same wallet. How to add them?
@YoroiWallet I can see my Glacier Drop Token on my main address, but not my Scavenger Hunt Token on a different address within the same wallet. How to add them?
@LyTrieu18 I’ll be happy to walk you through Kindly follow back and send a dm for proper guide .
@emurgo_io @IntersectMBO I use the yoroi wallet, but now I can not register to vote fund15. I have requested support in wallet, but did not anyone support 😶 I don't know the reasons? And what happen? And who respond for this ?
I’ll be happy to walk you through Kindly follow back and send a dm for proper guide .
@LaPetiteADA @snek @snekdotfun Hi fam , which wallet would be the best to check this for ? Yoroi wallet isn't loading well
@MadOrkestra I’ll be happy to walk you through Kindly follow back and send a dm for proper guide .
@LaPetiteADA @snek @snekdotfun Hi fam , which wallet would be the best to check this for ? Yoroi wallet isn't loading well
We’re really sorry to hear this it’s definitely not the experience we want for you. Please send us a DM and follow back, and we’ll make sure the issue is resolved right away
@LaPetiteADA @snek @snekdotfun Hi fam , which wallet would be the best to check this for ? Yoroi wallet isn't loading well
@wolovim I’ll be happy to walk you through Kindly follow back and send a dm for proper guide .
@LaPetiteADA @snek @snekdotfun Hi fam , which wallet would be the best to check this for ? Yoroi wallet isn't loading well
@GR3206300273916 We’re really sorry to hear this it’s definitely not the experience we want for you. Please send us a DM and follow back, and we’ll make sure the issue is resolved right away
@LaPetiteADA @snek @snekdotfun Hi fam , which wallet would be the best to check this for ? Yoroi wallet isn't loading well
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