Smartbot Software @Smartbotsw

🌟 Thank you for being part of our journey this year. Wishing you and your loved ones a festive season full of happiness and a bright, successful start to the new year.

🎁 2025 is just around the corner, and we're excited for the breakthroughs we have planned. We're looking forward to sharing everything we've been working on – stay tuned for some amazing developments!

🎄 Happy Holidays from the Smartbot Team! 🎄 As we close out 2024 and look ahead to the new year, we want to send our warmest wishes to you. ✨ We hope your holiday season is filled with joy, love, and some much-needed relaxation.

In our latest blog post, Declan Murphy shares how SERTS (Sentiment Evaluation in Real-Time Speech) reshapes customer service by combining sentiment analysis and emotional tone recognition. smartbotsoftware.com/post/the-futur…

By understanding customer interactions' content and emotional context, SERTS empowers businesses to provide more personalised, empathetic responses.

As customer expectations continue to rise, businesses face the challenge of delivering faster, more personalised, and empathetic service. At Smartbot, we believe that emotion-aware AI is crucial for this transformation.

How is your organisation embedding safer play into its customer journey? Let’s connect! #SaferGamblingWeek #ResponsibleGaming #AI #VoiceAnalytics #SmartBot #PositiveImpact

Aligned with Safer Gambling Week’s mission, we believe technology can enhance customer safety and support. With SERTS, gambling companies can improve customer service by ensuring that every interaction is empathetic and understanding.

service journeys. By recognising and responding to emotional cues in real-time, SERTS ensures that vulnerable customers are connected with the right support, empowering agents to provide more personalised and compassionate responses.

the need for empathetic and effective customer service has never been more critical. At Smartbot, we understand the importance of handling sensitive customer interactions with care. Our #SERTS solution, powered by AI-driven sentiment analysis, helps businesses enhance customer

This week marks Safer Gambling Week, a vital cross-industry initiative to promote responsible and safer gambling in the UK and Ireland. As the gambling industry continues to face challenges in supporting vulnerable customers

🎬 Inspiring insights from Daniel Kaluuya at the Agentforce World Tour! He emphasised that while #AI is the future, #filmmaking must remain a sacred, human process. As filmmakers, we shouldn't lose our creativity to technology. #Danielkaluuya #AI #AgentforceTour #Salesforce

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🍀 A special thanks to our founder and CEO, @declan135 Declan Murphy , for his visionary leadership as we navigate this evolving landscape. #smartbot

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That's where Smartbot comes in. We aim to drive customer service success with our innovative solutions. #smartbot #customerservice #Innovation #SERTS

As Smartbot, we understand that the workforce is often overwhelmed with low-value and repetitive tasks. Customer expectations are rising, and they demand more empathetic, personalised solutions. #salesforce #agentforce #agentforceTour

⚡️The future is all about agents, and #Salesforce is welcoming everyone to this exciting transformation. #agentforceTour #agentforce

⚡️Trust is more important than ever, using AI responsibly is crucial. ⚡️With #Agentforce , the focus is on driving customer success through innovation. ⚡️Agentforce represents the third wave of #AI freeing teams to concentrate on their highest value tasks. #AgentforceTour

Now that's a wrap on an insightful day at the @SalesforceUK Agentforce World Tour London! We were thrilled to attend the event, where Zahra Bahrololoumi CBE , CEO UK&I at Salesforce, shared key insights that resonate deeply with us at Smartbot. #salesforce #AgentforceTour

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Let’s continue to support and empower #WomenInSTEM and carry forward Ada Lovelace's remarkable legacy!

🌟 Happy Ada Lovelace Day! 🌟 Today, we celebrate #AdaLovelace , the first computer programmer and a pioneer in computing. Her legacy inspires us to support #womeninSTEM and encourage the next generation of innovators.