StatusOnce @StatusOnce

Real-time status of all OnceHub services Joined February 2015

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StatusOnce @StatusOnce

2 weeks ago

INCIDENT RESOLVED: The issue that was intermittently preventing Booking Calendars and Booking Hubs from loading correctly been resolved. If you continue to experience any issues, please contact us at [email protected]

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StatusOnce @StatusOnce

2 weeks ago

INCIDENT REPORT: We've detected an intermittent issue that prevented Booking Calendars and Booking Hubs from loading correctly. The issue appears to be resolved. We are monitoring the situation to confirm the resolution. We will post further updates here as they are available.

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StatusOnce @StatusOnce

a month ago

ISSUE RESOLVED: After investigation, we have concluded Booking pages are working as expected. All-day blocks on the main calendar will block availability for Group sessions. We recommend removing all-day blocks for scheduling. For queries, please reach us at [email protected].

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StatusOnce @StatusOnce

a month ago

ISSUE RESOLVED: The infrastructure-level change at 1:00 AM EST was completed successfully. Brief disruptions in creating bookings via Booking Calendars occurred only during maintenance, and service has been fully restored. For further issues, contact [email protected].

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StatusOnce @StatusOnce

a month ago

INCIDENT REPORT: We will perform an infrastructure-level change today, Monday, starting at 1:00 AM EST. During this time, you may experience brief disruptions when creating bookings via Booking Calendars. These may last until 1:15 AM EST. We will post further updates as available

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StatusOnce @StatusOnce

a month ago

ISSUE RESOLVED: The issue preventing bookings from being scheduled through Booking Calendars, Routing forms and Chatbots has been resolved. If you continue to experience any issues, please contact us at [email protected]

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StatusOnce @StatusOnce

a month ago

ISSUE RESOLVED: The issue that was preventing webhooks from triggering for some Users has been resolved. If you continue to experience any delays, please reach out to us at [email protected]

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StatusOnce @StatusOnce

a month ago

ISSUE DETECTED: We are aware of an issue that is preventing webhooks from triggering for some Users. We are investigating this and we will post further updates as they become available.

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StatusOnce @StatusOnce

a month ago

ISSUE DETECTED: We are experiencing an issue preventing bookings from being scheduled through Booking Calendars, Routing forms and Chatbots. We are investigating this and we will provide updates as more information becomes available.

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StatusOnce @StatusOnce

a month ago

INCIDENT RESOLVED: After monitoring the issue that prevented clients from submitting responses in our Routing forms, we have not observed any further occurrences. If you continue to experience any issues, please contact us at [email protected]

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StatusOnce @StatusOnce

a month ago

ISSUE RESOLVED: The issue preventing Users changing the Timeframe Window setting in Booking calendars from ‘Calendar days’ to ‘Bookable days’ has been resolved. If you continue to experience any issues, please contact us at [email protected]

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StatusOnce @StatusOnce

a month ago

ISSUE RESOLVED: The issue that prevented clients from submitting a booking without refreshing the page after leaving a mandatory field unfilled has been resolved. If you continue to experience any issues, please contact us at [email protected]

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StatusOnce @StatusOnce

a month ago

ISSUE DETECTED: We have identified an issue where Users are unable to change the Timeframe Window settings on Booking calendars for the 'By sliding window' option from 'Calendar days' to 'Bookable days'. We are investigating this and we will post updates as they are available.

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StatusOnce @StatusOnce

a month ago

ISSUE RESOLVED: The scheduled database maintenance by KnowledgeOwl (our host server) has been completed. Our website: help.oncehub.com is now back online. If you still face any issues accessing help articles, please contact us at [email protected]

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StatusOnce @StatusOnce

a month ago

INCIDENT REPORT: Our host server (KnowledgeOwl) is performing scheduled database maintenance on Friday, August 22, 2025, starting at 11 PM EDT for approx 1 hour. During this time, our website: help.oncehub.com will be inaccessible. We’ll post an update once it’s complete.

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StatusOnce @StatusOnce

a month ago

INCIDENT REPORT: We experienced an issue that prevented clients from submitting responses in our Routing forms. This issue has been resolved. If you encounter any further difficulties, please reach us at [email protected].