TSF @TSF_ASM
The Taking Service Forward (TSF) initiative is building the Adaptive Service Model (ASM), an architecture & ontology for Service, under Creative Commons. takingserviceforward.org Joined December 2013-
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Interested in being a #trusted #advisor? See this review of 'Collaborative Consulting' by Ivor Macfarlane: ow.ly/fPrB30hYagl #consulting #Collaboration #Service_Management #negotiation #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative
Service governance delivers #organisational #Value using a #service #portfolio #serviceGovernance #Governance #services #Digital #DigitalAwareness #DigitalTransformation #Director #ESM #servicePortfolio #Sustainability #Value #VeriSM @axelos @tso
It is important that #VeriSM is understood to #complement & #enrich, not to replace, other #frameworks. #ServiceManagement #Service #Value #ServiceGovernance #Governance #ITSM #ISO20000 #ISO2k #ITIL #Management #Mesh
Sound #Governance requires #Design at it’s heart. #ServiceDesign is the heart of #ServiceGovernance. #Governance #Consulting #Service
Sound #Governance requires #Design at it’s heart. #ServiceDesign is the heart of #ServiceGovernance. #Governance #Consulting #Service
Yes, you can sail without a compass, GPS, or a map, but you'll get lost & the voyage will take longer. Yes, you can run a business without Service Governance, it will be much more difficult navigate towards value. #Governance #Services #ServiceGovernance #ServicePortfolio #ESM
Service Governance is the key - if you try to drive #ESM (#Enterprise #Service #Management) bottom-up, it fails. The #board, the #governing #body must own the #digital #transformation. #ServiceGovernance #ITSM #VeriSM @VeriSM_Global #Mesh #Value / #Risk
The review of 'Collaborative Consulting' by Ivor Macfarlane: ow.ly/fPrB30hYagl #consulting #Collaboration #Service_Management #negotiation #TSO #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative @TSOSolutions
#Design applies innovation & creativity under constraints to deliver value by designed services #ServiceGovernance #Governance #Value #risk
#Design applies innovation & creativity under constraints to deliver value by designed services #ServiceGovernance #Governance #Value #risk
Excellent stuff! The same principles based approach is the core of modern #governance, now, as #ServiceGovernance, at the heart of #ITIL4. It is wonderful to have this as #OpenSource - I'd not seen it before. #VeriSM #ITSM #management #digital #digitaltransformation #change
Excellent stuff! The same principles based approach is the core of modern #governance, now, as #ServiceGovernance, at the heart of #ITIL4. It is wonderful to have this as #OpenSource - I'd not seen it before. #VeriSM #ITSM #management #digital #digitaltransformation #change
@dougtedder The link doesn’t work for me either.. I agree, though, since #ITIL4 incorporates #ServiceGovernance, it enables #ESM. For success #Service #Governance is the necessary #umbrella for #Enterprise #Service #Management. #ITIL #VeriSM #ITSM
Achieving #excellence through #service #Governance. internationalbestpractice.com/Blog/?DI=650763 #serviceGovernance #Governance #VeriSM #ITIL4 @IntBestPractice @tso #ITSM #organisational #value #WilliamsLeaTag
Peter Brooks explains how you can achieve excellence through service governance: ow.ly/enYT50ocpPn #servicegovernance #ITIL #BuiltonITIL
'Concentrate on improving outcomes, not improving output.' Peter Brooks @fustbariclation explains why you must look at long-term outcomes to improve value in your organization: ow.ly/a7lW50ocqOT #servicegovernance #ITIL #BuiltonITIL
Just curious: how many #itil certified people - wanting to become a strategic partner to the business have read (or even know about) 'Adopting Service Governance' from @AXELOS_GBP ? #itil #cobit #itgovernance
Help set the #TSF vision for the Adaptive Service Model (#ASM). The discussion is here: linkedin.com/grp/post/74300…
Taking Service Forward should now work with 'www' - takingserivceforward.org @jeffsussna @marksmalley @AllthingsITSM
Excellent article on #Service #Value by @TSF_ASM member, @R_Falkowitz l.3cs.ch/I & why 'deliver' is not a good description.
We've been concentrating on being good service providers but forgetting to tell people how to be good consumers. @TSF_ASM #itsmfnz15
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