Communications Management Group @TechnologyAlign

Agentic AI boosts contact center efficiency by automating processes, improving satisfaction, and cutting costs. It enhances data management and enables personalized support, creating a seamless customer experience and strengthening relationships. zurl.co/HzeNB

DeepSeek, a Chinese AI startup, has released cutting-edge models, challenging established players like OpenAI, Google, and Meta with innovative techniques and cost-efficient solutions, impacting the US AI landscape. zurl.co/bEByA

Google Security Incident: Unauthorized access to customer info from one database was breached by ShinyHunters (UNC6040). Stolen data is limited to publicly available business info, including company names and contact details. zurl.co/SstSy

Businesses are vulnerable to credential stuffing attacks, which involve using stolen login credentials to access sensitive info. To mitigate this risk, understand the mechanics and implement robust security measures. zurl.co/KEJv8

Cloud computing helps businesses scale, manage costs, and enhance security by leveraging expert resources. Hybrid and multi-cloud strategies optimize costs, improve security, and boost flexibility, performance, and resilience. zurl.co/Ipd2z

New software vulnerabilities are emerging rapidly. Manual pentesting uncovered more vulnerabilities than automated scans. Ignoring these blind spots can result in significant losses. Combining automation with human expertise is key to mitigating risks. zurl.co/jZ847

Hackers are exploiting critical SharePoint flaws (CVE-2025-53770/53771) to breach targets worldwide, including governments and corporations. Microsoft urges immediate action to protect networks from credential theft and backdoors. zurl.co/MjZlx

Workforce Management (WFM) predicts call volumes, optimizes schedules, and manages adherence to ensure employees meet customer needs, achieve job satisfaction, and maintain a positive reputation through aligned staffing and skillsets. zurl.co/naJ56

Sales landscape rapidly changing with AI adoption. 75% of orgs to use AI by 2025, driving significant performance multipliers (200-1000%). Embracing AI is crucial for success, as resisters fall behind and pioneers thrive in AI-driven sales landscape. zurl.co/u6nCR

AI is directly taking over tasks through subtle automation. Software agents perform tasks like booking meetings and writing reports. Knowledge workers must now focus on out-evolving automation to stay relevant in a rapidly changing work landscape. zurl.co/wZxlX

A Gartner report highlights a disconnect between CEO expectations and CIO capabilities. While 77% of CEOs believe AI will define their business future, only 44% consider their CIOs AI-savvy. CIOs rank second in AI savviness, behind CISOs (46%). zurl.co/dMqXw

A recent survey found that 55% of CFOs are frustrated with their cloud network performance due to "app sprawl". Platformization, consolidating networking, AI, and security, is expected to improve efficiency and usability in the long term. zurl.co/xI5xv

In today’s complex digital environment, enterprise networks require strong security. Jaskirat Singh Chauhan offers innovative, automation-driven strategies to help companies defend against emerging threats and protect their systems. zurl.co/6z8Sj

Interlock ransomware group stole 20TB of DaVita patient data, leaking 1.5TB and demanding ransom. The breach, revealed to the SEC, caused a 3% stock drop, highlighting the growing ransomware threat in healthcare and need for stronger cybersecurity. zurl.co/qkk5r

AI call center tech enhances customer service with real-time feedback and predictive analytics. It streamlines tasks with AI and IVR, boosting satisfaction. Evolving platforms will dominate in 2025, reshaping call centers and improving agent workflows. zurl.co/QP5iE

Cloud technology with automation and AI enhances efficiency, reduces costs, and improves service delivery. Automation simplifies cloud processes, freeing up IT teams to focus on complex challenges. zurl.co/ehEjd

When choosing a generator, look for secure algorithms and truly random passwords. Relying on weak or reused passwords puts your online accounts at risk. A good password generator is a smart decision for online security. zurl.co/mBEJF

Preventing cyber attacks is more cost-effective and beneficial for a company's efficiency and reputation. Effective cybersecurity structure includes threat monitoring and alert systems relying on threat intelligence for early detection and prevention. zurl.co/K9Y9c

ServiceNow entered the CRM space, surprising some. The company has invested in its Customer Service Management (CSM) solution since 2016, leading to significant "market momentum" in customer service. zurl.co/M9XHC

Generative AI agents provide instant, personalized support, enhancing satisfaction, reducing costs, and creating seamless experiences. They strike a balance between automation and human touch, transforming customer engagement. zurl.co/pJ5mX