Tellbird @Tellbird
CFPB complaint intelligence for US fintechs & nonbank lenders. Get a free Complaint Snapshot for your company 👇 Independent. Not affiliated with the CFPB. tellbird.ai/?utm_source=x&… United States Joined October 2026-
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@oost_marcel For scale. Virtual currency: 5,125 complaints, 13.0% of money transfer complaints (count and share). CFPB complaint data, Oct 2025-Sep 2026, pulled Oct 23, 2026; unverified complaints, not a sample, not size-adjusted. Not affiliated with the CFPB.
@bashtee_1 Category data on this. Auto loans and leases: repossession is 26.7% of complaints, vs 27.7% (shares). CFPB complaint data, Oct 2025-Sep 2026 vs year before, pulled Oct 23, 2026; unverified complaints, not a sample, not mix-adjusted. Not affiliated with the CFPB.
Last time a loan or credit app got something wrong on your account, how long until it was actually fixed? Not "we're looking into it." Fixed. (No account details in the replies, please.)
If you want the share view for your own company: the free Complaint Snapshot shows your public CFPB complaints by issue and trend vs 5 peers. Built on the public CFPB Consumer Complaint Database. Not affiliated with the CFPB. tellbird.ai/?utm_source=x&…
A rising complaint count is the least useful number in a board deck. Counts move with volume, awareness and filing lag. The share by issue tells you what actually changed. Tell me where I'm wrong.
@sytaylor Agents blur 'authorized' vs 'scammed' even further. In your protocol map, which layer would hold what a dispute team needs later: who instructed the agent and exactly what the user approved?
@sytaylor For a baseline: 'fraud or scam' is 28.8% of money transfer complaints (share). (CFPB Consumer Complaint Database, Oct'25-Sep'26, pulled Oct 23, 2026; unverified consumer complaints, not a statistical sample, not size-adjusted. Not affiliated with the CFPB.)
@NCLC4consumers Fee clarity is one issue that can be tracked as products change shape. Did the session cover how states classify newer advance products when complaints come in?
@NCLC4consumers Payday/title/personal/advance loans: top issue is unexpected fees or interest, 23.3% (share). (CFPB Consumer Complaint Database, Oct'25-Sep'26, pulled Oct 23, 2026; unverified consumer complaints, not a statistical sample, not size-adjusted. Not affiliated with the CFPB.)
@JeffKauflin The accounting-error angle is the one that compounds. Did the servicers you spoke with describe how they measure time to fix a payment or escrow error, or do they only track total complaint volume?
@JeffKauflin Mortgage shares, Oct'25-Sep'26 vs prior yr: payment process 48.6% (was 53.0%); struggling to pay 28.0% (was 23.6%). (CFPB Consumer Complaint Database, pulled Oct 23, 2026; unverified consumer complaints, not a statistical sample, not mix-adjusted. Not affiliated with the CFPB.)
Quick gut check if you've ever used a loan or credit app. You sent a complaint. Did you get a real answer? (No account details or personal info in the replies, please.)
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