Hey @Zoomcar_India. Yesterday, I was supposed to pickup a car with booking ref JPSNIXUHC. Around 2pm, your app said the car was ready for pickup. But it was not there. It's hasn't been there all afternoon long. We saw the owner who saw our papers but...
he still refused to deliver the car, saying that my profile needs to get verified first. I started the verification process. At first, passport was said to be an option. But then, the app showed that I still needed to get verified and complete KYC with Aadhaar.
Which of course doesn't work for me. I feel trapped: - the rental has been paid in full two weeks ago; - the lease agreement is between me and the host and doesn't mention verification; - the host saw everything in person but still didn't deliver. I want my money back 🙏
Oh btw @Zoomcar_India , we have witnesses of the meeting with the car owner; lovely and helpful people. But we lost enough time and money on this matter: we just want the money back.