Viewpoint Research @ViewpointCIC
Need to capture feedback from your customers over the phone? Care about #SocialValue? We are an award-winning #SocialEnterprise too. Win/win/win. viewpoint-research.co.uk Sheffield, England Joined March 2012-
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Your NPS reflects your business, services or products. Improving your NPS involves improving aspects of your business. However, there is a systematic way to tackle improving your NPS and by proxy, your business, services or products. bit.ly/3xioe2c
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What is a good Net Promoter Score? That's the question! The answer is it varies, but we'll show you whats a good, and whats a bad score at the link below. lnkd.in/efHJMEQH
Want to understand your customers better and drive growth? Discover the power of Net Promoter Score (NPS) surveys! Net Promoter Score (NPS) is a widely used metric for assessing customer loyalty and satisfaction. Customers answer one question, and you get real quantifiable data.
Gathering customer feedback is crucial for any organisation aiming to enhance satisfaction and loyalty! Read all 7 steps here! lnkd.in/epJ_kC8P
Being a social enterprise is a crucial part of Viewpoint’s DNA. We aim to provide sustainable, enjoyable jobs for people with a disability or other barrier to work, such as long-term unemployment. Being a social enterprise is crucial to this goal. #SocialEnterpriseDay
Have you heard about @PurpleTuesNov ? Purple Tuesday is a movement with the goal of improving the customer experience for disabled people and their families. Which are issues very close to our heart at Viewpoint!
We will be joining #ASSETS, by @Impacthublondon and @WatesGroup! This programme will help us scale national operations and secure larger contracts through mentoring and workshops. ♻️ Excited to be in the ASSETS team & Impact Hub community #ProvokeChangeTogether #Watessocialvalue
Viewpoint Research retweeted
✨Sign up for our 'Take a #coproduction break' webinar series. ✨ Hosted by Growing Communities, the short lunchtime sessions will share learning and experiences on creating a space for #coproduction and how to engage everyone in the conversation. Register your interest ⬇️
Viewpoint Research retweeted
✨Tickets still available ✨ Do you believe in #coproduction but don't know where to start? In our upcoming webinar, we'll be sharing some practical guidance on how to plan your own process and where to start. 🗓️ Tuesday 21 Feb 1pm. Sign up⤵️ eventbrite.co.uk/e/can-the-nhs-…
Tenant Satisfaction Measures Webinar Our MD Alistair Ponton, takes you through our initial experiences in delivering TSM surveys. The video is just over 5 minutes and covers 3 lessons we’ve learnt from the pilots. shorturl.at/pwDH6 #socialhousing #customerfeedback
Viewpoint Research retweeted
Regulator publishes final tenant satisfaction measures for new consumer standards dlvr.it/SYk75d #ukhousing
Viewpoint Research retweeted
In light of new tenant satisfaction measures and increased tech innovations across social housing, we will be exploring how the sector uses these to meet the challenges our customers face and improve their experience as tenants. Registration is free: bit.ly/393QiK5
Viewpoint Research retweeted
Great question to @DodsworthKate about potential for dodgy data collection methods to be used for the tenant satisfaction measures. Message back is that regulator will be looking very carefully at the data methodology too 👀#tpasconf22
Viewpoint Research retweeted
@DodsworthKate from the @RSHEngland - 1100 responses to the consultation on #tenantsatisfactionmeasures - it’s #repairs and #communication
Viewpoint Research retweeted
Alongside our decision statement and other documents, we have published a summary of our tenant satisfaction measures. We also published an easy read summary. Easy read documents help people with learning disabilities understand information more easily gov.uk/government/con…
Timescales for #tenantsatisfactionmeasures 👇🏽 Need a hand collecting the data? Give us a shout!
Timescales for #tenantsatisfactionmeasures 👇🏽 Need a hand collecting the data? Give us a shout!
Join us! 💚 👇🏽
We've been working on some #TenantSatisfactionSurvey pilots with a few clients. How are you getting on preparing for yours? @SYorksHA
We've been working on some #TenantSatisfactionSurvey pilots with a few clients. How are you getting on preparing for yours? @SYorksHA
Getting to the nitty gritty of WHY your customers feel what they feel can be hard to do with just an online survey. Have you tried doing a phone survey instead? viewpoint-research.squarespace.com/our-blog-podca… #customerfeedback #CustomerRelationshipManagement @SilentShe @SYHAEnterprises
What are the biggest challenges UK Housing face? And what are the opportunities? @TonyStacey #HousingForAll
What are the biggest challenges UK Housing face? And what are the opportunities? @TonyStacey #HousingForAll
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Faye Greaves CIHCM @FayeGreaves101
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860 Followers 1K Following Partial to beer, concrete & trains. Logistics Manager in past life.
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52 Followers 188 Following Town Centre Community Co-ordinator & part time Hedgehog carer, who loves travelling and the Environment
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574 Followers 1K Following We're a self advocacy group and we speak up for our rights and the rights of others. We are on a mission to connect everyone so we can all lead a good life!
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