Connect @We_Connect_Tech
We’re Connect, a global systems integrator and digital transformation expert with over 30 years of experience. #CCaaS #UCaaS #Networking #ManagedServices weconnect.tech UK, SA, USA, India Joined June 2015-
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We’re honoured that Connect has been shortlisted for the Top Technical Innovation Award at the BPESA GBS Alchemy Awards 2025. 🏆 Winners will be announced on 5 November. Best of luck to all the finalists! #GBSAwards #Finalist #WeAreConnect
Connect was proud to sponsor the @salesforce Heart of Service Summit in London yesterday. We explored how AI is redefining customer service and got to the heart of today’s challenges and the opportunities AI creates for the future of customer service.
For years, omni-channel has been the benchmark for CX, but today, businesses face a new challenge. Rising expectations for speed, simplicity, and personalisation while managing costs and scaling smarter. Opti-channel is the differentiator. Read more: tinyurl.com/ebcx2hz8
A huge thank you to all our suppliers and partners who joined us for the annual Connect Golf Day in support of the NSPCC. Together with the people who help us deliver outstanding experiences to our clients, we raised donations for causes close to our hearts. #WeAreConnect
The Johannesburg Connect Executive AI Roundtable took place at The Saxon in Sandton on Tuesday, where C-suite leaders discussed the importance of data in the era of AI. Thank you to all who attended, shared insights, and pushed for smarter, more sustainable CX innovation.
Contact centres that continue to operate with separate systems for interactions and records risk placing unnecessary pressure on their agents and compromising CX. Unified platforms facilitate smoother interactions and faster resolutions. Read more: tinyurl.com/4nbn585m
Unlocking AI’s full potential begins with data. Organisations that use surface-level approaches can limit the impact achieved. Those who invest in truly understanding create the conditions for real AI transformation. Read more: tinyurl.com/yv347p8p
Together with our partners at fluent:cx we had the opportunity to sponsor the @salesforce Sales Kick Off. During the sessions, Salesforce not only shared valuable insights but also showcased some of the impactful work Connect, fluent:cx and Salesforce have delivered.
We’re excited to be partnering with the CCW UK Executive Exchange, taking place 3–5 November 2025 in London. Agenda: bit.ly/3JOwpJs Website: bit.ly/41EHanN
A sincere thank you to our client, @miwayinsurance, for hosting us at their Satellite Day. It was a privilege to spend time with the team, engaging, deepening alignment, and gaining an understanding of the opportunities and challenges shaping our combined future.
The @salesforce Heart of Service Summit is a premier event for senior service leaders. Wednesday, 24 September 2025. Cavendish Venues, The Minster Building, London. Proudly sponsored by Connect. Seats are limited. Register: tinyurl.com/4xbj3xu9
Join us in extending a warm welcome to Connect South Africa’s newest interns! To our new team, we’re thrilled to have you on board. #Interns2025 #ConnectCulture #WeAreConnect
Connect360’s AI Data-Driven Insights Service delivered measurable impact for a South African sports, betting, and online gaming operator. Through analysis, we changed raw data into actionable insights. The business impact: R 2,894,012 saved per year. More: tinyurl.com/4cyun9su
Greg Jarvis, Head of Customer Success at Connect, shares why a data-first approach is the foundation for unlocking AI’s full potential in customer experience. Read more: bit.ly/4g4l4Bf #CX #AI #ContactCentre #WeAreConnect
Our experience in healthcare has given us unique insights into complex, highly regulated environments, and we have delivered measurable success across our healthcare client portfolio. #Healthcare #CX #CustomerExperience #ContactCentre #WeAreConnect
At the @ServiceNow AI Experience Day, hosted in Joburg, we gained insights into the future of applying AI to CSM. These insights gained reinforced the importance of continuing to deliver and evolve our future-ready CSM solutions. Thank you to all involved!
We’re proud to sponsor the Customer Engagement Summit. This year’s event will explore the shift in customer engagement. In partnership with @Five9 we look forward to connecting with fellow leaders and discussing critical topics. Register: tinyurl.com/2p9zc93p
As part of their ‘Reimagine’ strategy, @JLR_News tapped into Connect’s contact centre expertise. Our services-led and technology-enabled approach to CX empowers JLR to continue executing their vision to ‘Live the exceptional with soul’. Read more: tinyurl.com/yn53pj3s
Powered by AI, we uncover inefficiencies and deliver actionable insights. If we are unable to identify cost savings or revenue opportunities equivalent to at least three times your investment, you’ll receive the full value of your investment back: tinyurl.com/2trytccs
Congratulations to our customer @StepChange for being selected as a finalist in the upcoming 2025 @ecccsa_awards. They were recognised in the “Most Effective Improvement Initiative” category. Connect is proud to have been part of this journey!
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