cxspy @_cxspy

We spy on hundreds of Customer eXperience (CX) software providers, events, and news and share the intel with you daily. cxspy.com New York, NY Joined January 2023

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Stephanie @stephanie_trink

322 Followers 3K Following

Myrtle @myrtle_fischer7

183 Followers 3K Following

Dorothy @taylordorothy39

275 Followers 3K Following

Julie @julie_jansen_

328 Followers 3K Following

Kathleen @case_kathleen36

283 Followers 3K Following

Tina @sarditina45

408 Followers 3K Following

David Kaggulire @DavidKaggulire

36 Followers 119 Following Together we can do more

Empowering customer service teams with AI-driven training. Elevate performance, enhance customer experiences, and build future-ready support teams.

Thib Martin | Founder... @Thib_SmartRole

182 Followers 60 Following Empowering customer service teams with AI-driven training. Elevate performance, enhance customer experiences, and build future-ready support teams.

Patricia @proctor15patric

2K Followers 3K Following

CX Forums is the next evolution in professional meetings and events for the CX industry created by the producer of CX Talks. #cx #hx #ux #mrx

CX Forums @CxForums

2K Followers 3K Following CX Forums is the next evolution in professional meetings and events for the CX industry created by the producer of CX Talks. #cx #hx #ux #mrx

Father, ex F1 hovercraft racing UK champion. My tweets are mine and mine alone.. unless they’re stolen. check out @mgcars on Instagram too

David Cooke @cookie33uk

1K Followers 1K Following Father, ex F1 hovercraft racing UK champion. My tweets are mine and mine alone.. unless they’re stolen. check out @mgcars on Instagram too

Karey @karey_kirkendal

2K Followers 3K Following

Fonada offers end-to-end customer engagement solutions. We help businesses reach customers through voice, SMS, and AI-based solutions.

Fonada @Fonada_com

130 Followers 768 Following Fonada offers end-to-end customer engagement solutions. We help businesses reach customers through voice, SMS, and AI-based solutions.

CARD_KE @CardKe_Org

90 Followers 296 Following Centre for Aging and Rural Development.

Aldeamo @Aldeamo

1K Followers 2K Following Ayudamos a compañías como la tuya a comunicarse mejor con su audiencia. ¡Empecemos!

Shayla Smith @BDRShayla

The CX Hype Squad @CxHype

1K Followers 1K Following Promoting the best customer experience content and thinkers on Twitter! #cx

2Ring® offers flexible software for #CCTR (contact centers) & #UCOMs - Wallboards, Gadgets for Cisco Finesse, #CRM Connectors. #Cisco Select Developer Partner

2Ring Company @2RingCX

7K Followers 6K Following 2Ring® offers flexible software for #CCTR (contact centers) & #UCOMs - Wallboards, Gadgets for Cisco Finesse, #CRM Connectors. #Cisco Select Developer Partner

Cloud communication technology that transforms your conversations — and your business. Improve your customer experience with Zang. #CPaaS An @Avaya Company

Zang.io @Zang_io

636 Followers 207 Following Cloud communication technology that transforms your conversations — and your business. Improve your customer experience with Zang. #CPaaS An @Avaya Company

Gladly @gladly

4K Followers 3K Following Reinventing customer experience to put people at the 💚 of it.

Sharpen’s cloud-native CCaaS platform simplifies customer and agent interactions, enabling quick resolution across voice, digital, and self-service channels.

Sharpen @sharpentech

1K Followers 2K Following Sharpen’s cloud-native CCaaS platform simplifies customer and agent interactions, enabling quick resolution across voice, digital, and self-service channels.

Acquire @acquire_io

2K Followers 2K Following Grow revenue, boost sales and improve support with our comprehensive customer support tools.

Customer Engagement Platform fueling BIG revenue generation & Collections outcomes for B2C Banks/#FinSrv, #Healthcare & #PubSec https://t.co/5NWj2zVGWx

Acqueon @Acqueon

483 Followers 850 Following Customer Engagement Platform fueling BIG revenue generation & Collections outcomes for B2C Banks/#FinSrv, #Healthcare & #PubSec https://t.co/5NWj2zVGWx

Zoom @Zoom

1.1M Followers 2K Following AI-First Work Platform for Human Connection ✨ Join us at Zoomtopia on September 17, 2025 ➡️ https://t.co/Tu4UAjhOm0

We're the all-in-one phone system for entrepreneurs. Get VoIP numbers, divert calls, track analytics and build phone menus in just a few clicks. It's that easy.

Lazy PBX @LazyPBX

768 Followers 793 Following We're the all-in-one phone system for entrepreneurs. Get VoIP numbers, divert calls, track analytics and build phone menus in just a few clicks. It's that easy.

The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.

Verint @Verint

8K Followers 869 Following The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.

NiCE @NICELtd

15K Followers 6K Following NiCE powers AI-driven customer service, delivering automation & personalized experiences at scale.

Scorebuddy is a cloud-based quality monitoring tool for scoring and evaluating staff for #custserv #custexp in #callcenter #cctr

Scorebuddy @score_buddy

2K Followers 1K Following Scorebuddy is a cloud-based quality monitoring tool for scoring and evaluating staff for #custserv #custexp in #callcenter #cctr

Measure everything in your #ContactCenter - 20 years in, 10k+ customers worldwide. We support Asterisk, Freeswitch, Teams and more.

QueueMetrics @queuemetrics

1K Followers 172 Following Measure everything in your #ContactCenter - 20 years in, 10k+ customers worldwide. We support Asterisk, Freeswitch, Teams and more.

https://t.co/OqgRRKiBSf technology instantly follows up with your digital leads & converts them to live calls for your sales team.

Pipes.ai @pipes_ai

2 Followers 0 Following https://t.co/OqgRRKiBSf technology instantly follows up with your digital leads & converts them to live calls for your sales team.

Fluent, Inc. @Fluent_HQ

2K Followers 331 Following Fluent, Inc. (NASDAQ: FLNT) is an industry leader in #digitalmarketing and #customeracquisition. HQ in #NYC.

Invoca @Invoca

4K Followers 2K Following AI that connects online marketing to offline revenue. Follow us on LinkedIn for the latest updates!

Convirza finds ingenious ways to use call tracking customer conversations to deliver remarkable business results.

Convirza @convirza

2K Followers 760 Following Convirza finds ingenious ways to use call tracking customer conversations to deliver remarkable business results.

Our software lets you track and attribute all your leads, across multiple platforms, giving you the data you need to confidently make marketing decisions.

CallTrackingMetrics @CallTrac

4K Followers 1K Following Our software lets you track and attribute all your leads, across multiple platforms, giving you the data you need to confidently make marketing decisions.

Call Criteria @CallCriteria

455 Followers 1K Following Quality Assurance Solutions For Contact Centers. Driven By AI. Verified By Humans.

Calabrio ONE is used by millions of agents, and trusted by Fortune 500 brands & top tech partners, driving powerful value well beyond the contact center.

Calabrio @Calabrio

2K Followers 683 Following Calabrio ONE is used by millions of agents, and trusted by Fortune 500 brands & top tech partners, driving powerful value well beyond the contact center.

Fonada @Fonada_com

130 Followers 768 Following Fonada offers end-to-end customer engagement solutions. We help businesses reach customers through voice, SMS, and AI-based solutions.

CallShaper @CallShaper

60 Followers 62 Following CallShaper is the cloud-based call center management platform for small to mid-size businesses.

IPFone @ipfoneusa

569 Followers 1K Following IPFone is the leading provider of Voice, Internet and Cloud Services for Business.

Enterprise Connect @enterprisecon

12K Followers 3K Following #EnterpriseConnect March 10-12, 2026, Caesars Forum, Las Vegas, NV Head to https://t.co/Dw65cD2HEO for more info

President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky

Irwin Lazar @imlazar

8K Followers 5K Following President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky

Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event

nojitter @nojitter

15K Followers 849 Following Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event

Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.

Sheila McGee-Smith @McGeeSmith

16K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.

unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @blairplez@noc.social

Blair Pleasant @blairplez

13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]

Stephanie Thum, PhD, ... @stephaniethum

23K Followers 19K Following Known for #CX. Now a B-school professor and commissioned book author. Rarely posting on X. Find me on @LinkedIn. 🫶🏼

Experience Management | We Support Build Customer-Centric Businesses Globally | Advisory | Training | Tech | Research | https://t.co/10mq3FeLRk | 🌎

Evolve CX - Customer ... @EvolveCX

Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr

Jeremy Watkin @jtwatkin

19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr

B2B writer/longtime #cctr journo. I write & tweet about #ContactCenter #CX #custserv #CustomerCare #WEM #digital #AI #CCaaS | Views my own.

Susan Hash @susanhash

11K Followers 8K Following B2B writer/longtime #cctr journo. I write & tweet about #ContactCenter #CX #custserv #CustomerCare #WEM #digital #AI #CCaaS | Views my own.

The global leader in conversation intelligence to improve customer experience (CX), powered by artificial intelligence and machine learning.

CallMiner, Inc. @CallMiner

3K Followers 3K Following The global leader in conversation intelligence to improve customer experience (CX), powered by artificial intelligence and machine learning.

Ozonetel | oneCXi @Ozonetel

791 Followers 1K Following Shaping the Future of CX with Intelligence

Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter

Want to converse? Find me on LI.

Dave Michels @DaveMichels

47K Followers 39K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.

Telephone/AI Voice; IVR Voice Talent. Voice of NASA, 3M, PetSmart, Pfizer, Samsung, State Farm. If she's not the voice on your system, she will be.

Allison Smith @voicegal

4K Followers 5K Following Telephone/AI Voice; IVR Voice Talent. Voice of NASA, 3M, PetSmart, Pfizer, Samsung, State Farm. If she's not the voice on your system, she will be.

Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻‍♂️

Nate Brown @CXAccelerator

11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻‍♂️

Dave Seaton, CCXP @seatoncx

742 Followers 276 Following We Empower CX Leaders to Deliver 9X ROI from Customer Journey Mapping with the DARMA™ Method

Top 25 Global CX / EX Thought Leader and Larrikin #CX #EX #employeeexperience #employeeengagement #audacious #unconventional #custserv #CXQOTD #tedx #cctr

Luke Jamieson @LukeCXEX

895 Followers 1K Following Top 25 Global CX / EX Thought Leader and Larrikin #CX #EX #employeeexperience #employeeengagement #audacious #unconventional #custserv #CXQOTD #tedx #cctr

livepro helps you provide improved customer service quality and delivery through our simple knowledge management system.

livepro @liveprosoftware

104 Followers 94 Following livepro helps you provide improved customer service quality and delivery through our simple knowledge management system.

Contact Center Pipeli... @CCPipeline

2K Followers 990 Following The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq)

Edify @edifycx

382 Followers 569 Following Reinventing the customer service experience so employees love work and customers love companies

Sangoma is a leading global Communications as a Service (CaaS) provider that empowers businesses of all sizes to connect to the people & processes that matter.

Sangoma @Sangoma

7K Followers 1K Following Sangoma is a leading global Communications as a Service (CaaS) provider that empowers businesses of all sizes to connect to the people & processes that matter.

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers.

Glia @GliaInc

1K Followers 2K Following Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers.

The FreePBX EcoSystem has developed over the past decade to be the most widely deployed Open Source PBX platform in use across the world today.

FreePBX @FreePBX

8K Followers 97 Following The FreePBX EcoSystem has developed over the past decade to be the most widely deployed Open Source PBX platform in use across the world today.

twilio @twilio

82K Followers 9K Following Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.

Content Guru @cgchirp

2K Followers 504 Following Engagement Made Easy

Grow your business communication with us.

#CPaaS #SMS #Voice #Video #WhatsApp #CustomerCommunication #CustomerService #CustomerExperience

Kaleyra @Kaleyra_

818 Followers 175 Following Grow your business communication with us. #CPaaS #SMS #Voice #Video #WhatsApp #CustomerCommunication #CustomerService #CustomerExperience