Raman Kumar @_ramankumar
San Francisco, CA Joined June 2011-
Tweets17
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Followers16
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Following85
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Had breakfast with the CEO of a fast-growing, VC-backed SaaS company today. His unprompted quote: "At our company, we never ring the gong when a customer buys. We only ring the gong at the renewal. We don't celebrate shelfware." #CustomerSuccess
Cisco is doubling down on #CustomerSuccess in the biggest way possible in hiring the ultimate expert in CS @MariniMartinez... inspiring to see!
Cisco is doubling down on #CustomerSuccess in the biggest way possible in hiring the ultimate expert in CS @MariniMartinez... inspiring to see!
VP of Sales + VP of Customer Success != Chief Revenue Officer That's not how things work.
RT @ "We love this #saastrannual recap deck from @BeautifulAI_ ! " ow.ly/TpLg30iHlhx
Great analysis of the DropBox S-1 by my colleague Jared Sleeper. sleeperthoughts.com/single-post/20…
The concept of Joint Accountability as a driver for Customer Success is very powerful! #CustomerSuccess lnkd.in/gYhpxRg
Tough lesson for CEOs to learn: You have to treat Great employees differently from Good ones Great ones want their careers enabled, want you to have their back, and want no politics. That's about it. Let them run. Good ones want many other, varied things. And need much more.
.@nrmehta says - your CS team is a huge and underutilized asset for driving customer advocacy lnkd.in/eJpFxgq lnkd.in/ezAuAYn
Our fourth annual State of the Cloud Report is out! @kshenster @annarchyy linkedin.com/pulse/state-cl…
"Once you hire the right people, let them do their job and get out of their way" -@dessaigne #SaaStrAnnual
Our first chapter meeting is all about health score and measuring outcomes. Join me and @lincolnmurphy for an awesome #PulseLocalHQ event pulselocal.gainsight.com/events/details… #CustomerSuccess
My SaaStr 2018 Presentation: Ten Non-Obvious Things About Scaling SaaS - Below please find the slides from the presentation I gave today at SaaStr 2018, about which I wrote a teaser blog post last week. I hope you enjoy it as much as I enjoyed making... ow.ly/gBqD50gpDpv
A terrific deck on how to systematically reduce churn by executing well in every dept in the company -not just Customer Success. lnkd.in/e-jSP6e
Very impressed with @ericsyuan's (Zoom Communications) approach to customer service. This guy is so successful yet humble and committed to seeing customers succeed. lnkd.in/eX6yDCf
Once you leave the early adopter phase, all your leads will come from brand, brand, brand Protect it at all costs Put the extra dollar into customer success, not sales Do more customer marketing, less demand gen, if you're resource-constrained
Grow fast or die slow: Focusing on #CustomerSuccess to drive growth bit.ly/2GsF5Qs #SaaS
Offsite dinner with @Centrify's Customer Success leadership team. Designing the future of our company's Customer Success Programs!
Jenny🌸 @Karengnne
187 Followers 3K Following I also love sports, especially swimming and running. Sports keep me healthy and help me release stress and strengthen my willpower🌟🌟
Raven @1h25sl93nDqCxJ
99 Followers 7K Following
RebeccaHaydn @PrzAU1TaA52BJ
9 Followers 1K Following
ColorizeBot @ColorizeBot
2K Followers 2K Following AI bot which hallucinates colors into B&W image. I was built using deep learning and trained on millions of images by @vivek_kumar. #DeepLearning #AI #AIBot #DL
JAY PRAKASH SINGH( �... @JPSENGAR143
129 Followers 387 Following प्रतिज्ञा नागरिक सेवा संस्थान Director Hind Riser Welfare Foundation
Rachna Gupta @rachnagupta77
52 Followers 82 Following
Nikhil Gupta @nikhilgupta2453
751 Followers 2K Following Co-Founder & CEO @ ArmorCode | Ex Co-Founder & CEO Avid Secure acquired by Sophos | Columbia B-school alum |VMW, Cisco, Bell Labs, Alum
Flatpack @flatpacks
660 Followers 2K Following Just me so expect randomness.These are my personal opinions not my employer’s #subtleasanairraid if you need to talk about anything, I’d rather talk than bury
Anusha Ragunathan @AnushaRagunatha
394 Followers 268 Following
Matt Ramsay @IAMRamjet
114 Followers 260 Following Accelerated provides primary or backup cellular connectivity for the Internet of Things
Vijai Shankar @vshankar05
901 Followers 956 Following VP, Product Marketing @Syndigo. Share news on AI, CX & Product Exp Fan of @NFL, @Raiders and my boys teams @troskybaseball & Irvington HS. Opinions are my own.
José Ordoñez @mrjordonez
537 Followers 965 Following Tech Dude, IT, QA, Support, DevOps is what I do & love every day in the SF Bay aka Silicon Valley. 49ers/SFGiants/Warriors/SJSharks in that order! 😎
Larissa Gaston @larissagaston
1K Followers 2K Following cybersecurity marketing leader at @exabeam | beach goer | avocado junkie | just trying to keep my plants alive
The All-In Podcast @theallinpod
527K Followers 7 Following @chamath, @jason, @davidsacks, and @friedberg cover all things economic, tech, political, social, and poker.
Cathie Wood @CathieDWood
1.9M Followers 489 Following Founder, CEO and CIO @ARKinvest. Thematic portfolio manager for disruptive innovation, mom, economist, and women's advocate. Disclosure: https://t.co/chxRD4oWOd
Reid Hoffman @reidhoffman
778K Followers 674 Following Co-Founder, LinkedIn. Currently using AI to cure cancer faster @manas_co.
Adam Khoo @adamkhootrader
60K Followers 184 Following Chairman and master trainer Adam khoo learning technologies group Professional stocks and options trader
CAL FIRE @CAL_FIRE
506K Followers 268 Following The California Department of Foresty and Fire Protection. Serving and safeguarding the people and protecting the property and resources of California.
Santa Clara County Fi... @sccfiredept
11K Followers 1K Following We protect the lives, property, and environment within the communities served from fires, disasters, and emergency incidents.
Sanjay Poonen @spoonen
37K Followers 3K Following CEO & President @ Cohesity | Board of Philips, Snyk | Tech Investor | Christian, Immigrant | Loves Faith, Family, Technology, Leadership, Sports & Music
HashiCorp @HashiCorp
100K Followers 145 Following HashiCorp helps you to automate multi-cloud & hybrid environments with Infrastructure & Security Lifecycle Management.
Paul Graham @paulg
2.1M Followers 778 Following
Matt Mochary @mattmochary
28K Followers 65 Following Coach to leaders in the tech world who run top-performing companies and investment firms (@coinbase, @vendrhq, @sequoia, @ycombinator, and more.)
Alex MacCaw @maccaw
38K Followers 3K Following 👨🏻🎨 Building @reflectnotes 💰 Investing https://t.co/nO82gNNGOk 🤓 Founded @clearbit Tea, Earl Grey, hot. 🖖
Mitchell Hashimoto @mitchellh
146K Followers 141 Following Working on a new terminal: Ghostty. 👻 Prev: founded @HashiCorp. Created Vagrant, Terraform, Vault, and others. Vision Jet Pilot. 👨✈️
Mohit Aron @mohitaron
5K Followers 78 Following Founder of @nutanix and @cohesity. Pioneered #hyperconvergence. Helped build the Google File System. Holds a Phd from @RiceUniversity.
Sunil Potti @sunilpotti
2K Followers 284 Following
Dheeraj Pandey @dheeraj
19K Followers 958 Following CEO @DevRev. Board Member @Adobe. Constant Student of Business/Tech. Beachcomber of People Experiences. Worshipper of Authenticity, Hunger & Design
Flatpack @flatpacks
660 Followers 2K Following Just me so expect randomness.These are my personal opinions not my employer’s #subtleasanairraid if you need to talk about anything, I’d rather talk than bury
JAY PRAKASH SINGH( �... @JPSENGAR143
129 Followers 387 Following प्रतिज्ञा नागरिक सेवा संस्थान Director Hind Riser Welfare Foundation
ColorizeBot @ColorizeBot
2K Followers 2K Following AI bot which hallucinates colors into B&W image. I was built using deep learning and trained on millions of images by @vivek_kumar. #DeepLearning #AI #AIBot #DL
Larissa Gaston @larissagaston
1K Followers 2K Following cybersecurity marketing leader at @exabeam | beach goer | avocado junkie | just trying to keep my plants alive
José Ordoñez @mrjordonez
537 Followers 965 Following Tech Dude, IT, QA, Support, DevOps is what I do & love every day in the SF Bay aka Silicon Valley. 49ers/SFGiants/Warriors/SJSharks in that order! 😎
Vijai Shankar @vshankar05
901 Followers 956 Following VP, Product Marketing @Syndigo. Share news on AI, CX & Product Exp Fan of @NFL, @Raiders and my boys teams @troskybaseball & Irvington HS. Opinions are my own.
Matt Ramsay @IAMRamjet
114 Followers 260 Following Accelerated provides primary or backup cellular connectivity for the Internet of Things
Anusha Ragunathan @AnushaRagunatha
394 Followers 268 Following
Vivek Kumar @vivek_kumar
2K Followers 591 Following Sr. Manager, Foundational Research @GoogleDeepMind 🦋 @v1vekkumar.bsky.social Ex @Dolby & @Broadcom Talks and Investments 👉🏽 https://t.co/Iqmk4l7YMF
Nikhil Gupta @nikhilgupta2453
751 Followers 2K Following Co-Founder & CEO @ ArmorCode | Ex Co-Founder & CEO Avid Secure acquired by Sophos | Columbia B-school alum |VMW, Cisco, Bell Labs, Alum
Rachna Gupta @rachnagupta77
52 Followers 82 Following
Aimee Lucas @Aimee_Lucas
5K Followers 3K Following A fan of sports, sunshine, wine, & exceptional customer and employee experiences. Boston Girl. Domer ~ ND '93. Aspiring golfer. CX/EX Leader.
Nancy Porte, CCXP @nporte
8K Followers 2K Following Passionate about making the world a better place for customers.
Sue Duris, CCXP @SueDuris
5K Followers 1K Following #CustomerExperience and #Marketing evangelist at @M4_Comm | helping brands grow by aligning their #culture, #EX and #CX | #growthmindset | *Burgh Verified
Jeannie Walters @jeanniecw
13K Followers 7K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Annette Franz, CCXP @annettefranz
25K Followers 16K Following CEO @CXJourney Inc. | Consultant, #KeynoteSpeaker, #Author | #culture #leadership #employeeexperience #customerexperience
Jeanne Bliss @JeanneBliss
23K Followers 10K Following Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX
Nicolle Paradise @NicolleParadise
2K Followers 85 Following #FinTech Change Management | Advisor, Investor at @spekitapp | Traveled to all 🌎 7 continents. Yes, Antarctica is chilly.
The Twenty Minute VC @twentyminutevc
42K Followers 2K Following The Twenty Minute VC is the worlds leading independent VC podcast featuring the likes of Peter Fenton and Brad Feld https://t.co/gNBvTsLMLR
Bessemer @BessemerVP
105K Followers 1K Following For the entrepreneurs who want to build revolutions of their own.
John Gleeson at Succe... @JohnGleeson10
2K Followers 4K Following The best wave gives the best ride. 🌊 Investing in Seed Stage founders who love their customers. Prev. led Customer Success @motive_inc from 1 to 300MM in ARR.
Dave Kellogg @Kellblog
25K Followers 6K Following Independent consultant, EIR at Balderton Capital, author of Kellblog, and co-host of The Metrics Brothers podcast. See https://t.co/K5cEjvragn for disclaimers.
aileenlee @aileenlee
87K Followers 3K Following Founder of @CowboyVC, we back & help build seed stage tech cos. Mom/wife who❤️ food, tennis, travel & fighting for equality. Pitches to https://t.co/NqGqheN6eu, not DM pls.
Tom Krackeler @tomkrackeler
2K Followers 1K Following Products @Mindtripai. All around #SaaS guy. Happy when hiking.
Ajay Agarwal @ajay_bcv
14K Followers 2K Following partner with bain cap ventures. investor at Bloomreach, ShipBob, SendGrid, Vention, Kiva, Iodine, Homebase, Gainsight, Actively, Lightsource, Cofactr, FourKites
David Sacks @DavidSacks
1.4M Followers 3K Following Tech founder & investor. Personal views only. Official account: @davidsacks47
Mark Organ @markorgan
4K Followers 957 Following CEO coach, CEO of Categorynauts, former Founder/CEO of Eloqua and Influitive; former PhD candidate in Neuroscience.Trends for United States
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