Anil Patel @anilpatelhwc

Founder & CEO @HotWaxCommerce We provide Omnichannel Order Management System for Retail Brands Host🎙: Customer-Centric Retailing Podcast hotwax.co New York, United States Joined August 2009

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Anil Patel @anilpatelhwc

23 hours ago

Shoptalk Fall is just weeks away! Excited to hear how retailers approach omnichannel, discuss strategies, and learn their vision for the future of stores. Will you be there? Let’s connect in Chicago, Sept 17–19. Book a meeting here: na2.hubs.ly/y0--Sf0 #shoptalkfall2025

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Anil Patel @anilpatelhwc

2 days ago

Store transfers don’t have to be guesswork. With automated recommendations powered by real-time data, retailers can keep shelves stocked and customers satisfied, without the need for spreadsheets. Check this out: na2.hubs.ly/y0-jrS0 #retailtech #oms #omnichannel

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Anil Patel @anilpatelhwc

3 days ago

Many retailers still route orders blindly, slowing down fulfillment and frustrating customers. Prioritize stores by space, staff, rent, and performance so the right orders go to the right stores. Read the blog: na2.hubs.ly/y0ZLDq0 #orderrouting #oms #ecommerce #omnichannel

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Anil Patel @anilpatelhwc

4 days ago

Do brands lose their identity when they choose a minimalist look? Updating a logo may feel modern, but it can erase the heritage that customers connect with. Rebrands should evolve, not erase. How can brands stay relevant yet rooted? #brandidentity #rebranding #ecommerce

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Anil Patel @anilpatelhwc

a week ago

Fast shipping isn’t always the smartest shipping. When routing rules ignore margins, small items cause big losses. Here’s how smarter rules can protect your bottom line. Read the blog: na2.hubs.ly/y0XTrq0 #orderrouting #fulfillment #ecommerce #oms #customerexperience

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Anil Patel @anilpatelhwc

a week ago

Heading to Chicago for Shoptalk Fall 2025! Excited to discuss BOPIS, Ship from Store, and omnichannel trends shaping commerce. Let’s connect Sept 17–19 at McCormick Place: na2.hubs.ly/y0X6260 #shoptalkfall2025 #shoptalkfall #retailtech #ecommerce #oms

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Anil Patel @anilpatelhwc

2 weeks ago

Is shipping a same-day New York order from LA the right move? With configurable order routing, retailers can prioritize stores for same-day, send standard orders to warehouses, balance demand, and set rules like split shipments or exclusions. Checkout: na2.hubs.ly/y0V6cd0

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Anil Patel @anilpatelhwc

2 weeks ago

Most crediting models don’t reflect how customers shop today. Track store visits that drive online sales, link orders back to in-store interactions, and credit stores fairly. It’s time to give your teams the recognition they deserve. #instore #storecrediting #ecommerce #oms

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Anil Patel @anilpatelhwc

2 weeks ago

Most retailers give up the sale when warehouses run out of stock. But what if the same product is still sitting in your stores, unseen online? Read this blog: na2.hubs.ly/y0S_tx0 #shipfromstore #fulfillment #inventorymanagement #ecommerce #omnichannel

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Anil Patel @anilpatelhwc

2 weeks ago

With 'My Store,' customers can save their favorite pickup location, see nearby stores based on zip or location, and check day-specific hours for same-day pickup. In this video, Aditya Patel from our team walks you through how it works: na2.hubs.ly/y0SmcM0 #pdp #bopis

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Anil Patel @anilpatelhwc

2 weeks ago

Most retailers struggle because online stock doesn’t reflect what’s actually available in stores. A real-time OMS keeps inventory accurate across every channel, preventing overselling and delays. Explore how we solve it: na2.hubs.ly/y0RKz50 #inventorymanagement #ecommerce

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Anil Patel @anilpatelhwc

3 weeks ago

Shopify POS Exchange v2 makes store exchanges simple but creates issues when ERPs like NetSuite can’t update invoiced orders, causing errors and tough reconciliations. The fix? Treat exchanges as new orders. To learn more: na2.hubs.ly/y0Qh0-0 #netsuite #shopify #ecommerce

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Anil Patel @anilpatelhwc

3 weeks ago

Do your store teams get credit when a customer buys online after visiting? Most brands track only in-store sales, missing the role associates play. Some now link store interactions to online orders. Are you measuring the full journey? #instore #bopis #omnichannel

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Anil Patel @anilpatelhwc

3 weeks ago

Outdated OMS = lost sales. Shoppers want instant PDP answers: stock, delivery, pickup. A modern OMS gives real-time info, smart logic & zero guesswork. Read for blog: na2.hubs.ly/y0MK2b0 #oms #retailtech #omnichannel #ecommerce #pdp

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Anil Patel @anilpatelhwc

3 weeks ago

eTail™ Boston wrapped! Most important takeaway: customers are emotional, not rational. Focus on the story of your brand, that's why your customers love you. #eTail #eTailBoston #omnichannel #retailevent #shoppingandretailindustry

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Anil Patel @anilpatelhwc

4 weeks ago

Are you attending eTail Boston 2025? Let’s connect! I’ll be there with Aditya Patel from Aug 11-14 discussing BOPIS, Ship From Store, and scaling store fulfillment. Book a coffee chat and share ideas: na2.hubs.ly/y0Jvq50 #etailboston #retailtech #storefulfillment

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Anil Patel @anilpatelhwc

4 weeks ago

If your BOPIS option is hidden at checkout, you’re already losing customers, learn how to surface it earlier and convert more customers. Read the full blog: na2.hubs.ly/y0J7910 #bopis #fulfillment #ecommerce #omnichannel #retailtech

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Anil Patel @anilpatelhwc

a month ago

HotWax Commerce’s July 2025 update is here. The Fulfillment App has been re-architected to improve performance, stability, and ease of use during picking, packing, and shipping. Check out the full update here: na2.hubs.ly/y0HCNy0 #productupdate #retailtech #ecommerce #oms

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Anil Patel @anilpatelhwc

a month ago

Still seeing delays in fulfillment? It might be your order routing. Discover how a modern OMS can cut shipping costs, speed up delivery, and route smarter. Read more: na2.hubs.ly/y0H1KZ0 #orderrouting #fulfillment #ecommerce #omnichannel

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Anil Patel @anilpatelhwc

a month ago

eTail Boston kicks off in 1 week. If BOPIS or Ship from Store is a priority, let’s connect. We’re meeting retailers to review what’s working and how to improve store fulfillment. Book a time: na2.hubs.ly/y0GpQd0 📍 Sheraton Boston | 📅 Aug 11–14 #etailboston #retailtech