ASAPP @asapptech

We've moved to @asapp Making knowledge workers radically more productive. Powering effective and efficient customer experiences. asapp.com Manhattan, NY Joined April 2015

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ASAPP @asapp

5 years ago

Contact centers have spent billions in #CX technologies designed to keep customers away from agents with outdated technology. @asapp takes a radically different approach in putting people back at the center of the customer experience with #AI bit.ly/3fuHF9P

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ASAPP @asapptech

5 years ago

ASAPP’s philosophy on artificial intelligence and machine learning in the contact center space is to augment and amplify people, as #customersupport and customer service is the heartbeat of a company bit.ly/3dAQVrf

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ASAPP @asapptech

5 years ago

There’s a digital customer experience gap in healthcare. Read the white paper from Dr. T. Greg McKelvey Jr., on what patients and members expect and need in a Post COVID-19 world. bit.ly/3fOBb5u

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ASAPP @asapptech

5 years ago

By simply focusing on the couple of thousand most common typos in the contact center, we reduced average handle time by as much as 30 seconds. Sometimes the biggest wins come from small simple changes. #CustomerExperience #CustomerService bit.ly/2V4zFEb

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ASAPP @asapptech

5 years ago

Augmentation is fundamentally about making agents more efficient and more effective. What are the words that the agent is using to drive the interaction forward? What are the actions that they're taking? bit.ly/3d8S7Ss #CustomerExperience

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ASAPP @asapptech

5 years ago

“In the digital realm we had a strategy to serve our customers in the same place they talk to their friends and family.” Learn more about creating lifetime value in #CustomerExperience. Thanks @michael_lawder. bit.ly/37AQcoH

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ASAPP @asapptech

5 years ago

Join us today at 11amET to learn more about how to outpace competitors in #CustomerExperience. Lessons from Samsung, Apple and EA.

Michael Lawder @michael_lawder

5 years ago

Join us today at 11amET to learn more about how to outpace competitors in #CustomerExperience. Lessons from Samsung, Apple and EA.

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ASAPP @asapptech

5 years ago

"While you’re hanging onto legacy contact center technology and processes, your competitors are using the lessons learned from this extraordinary period to break new ground in customer experience. And I’m not talking about using simple chatbots." bit.ly/3dc3B7X

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ASAPP @asapptech

5 years ago

Looking forward to the conversation with @michael_lawder at 11amEDT on Tuesday June 16 discussing his experience leading #CX at some of the world's biggest brands. Find out what it takes to outpace your competitors.

Michael Lawder @michael_lawder

5 years ago

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ASAPP @asapptech

5 years ago

Transformative innovation, that meets customers’ expectations, is going to be at the top of every CEO’s list not just because of the importance of customer experience but because of the size of the expense." bit.ly/3fbRLfl #AI #CustomerExperience #CustomerService

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ASAPP @asapptech

5 years ago

Please join us this morning at 9am PDT for an insightful conversation with @SnowflakeDB CEO Frank Slootman, EY Americas Vice-Chair @hankprybylski and @asapptech CEO @GSapoznik discussing AI, Cloud and the digital economy with Jamie Montgomery @MarchCPs

ASAPP @asapptech

5 years ago

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ASAPP @asapptech

5 years ago

What are the 5 capabilities your contact center should have according to a 38-year veteran of the contact center industry? Learn more from CCO Rick Hoefert. asapp.com/blog/five-capa… #CX #CustomerExperience #CustomerService

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ASAPP @asapptech

5 years ago

Looking forward to the conversation tomorrow with Frank Slootman @SnowflakeDB, @hankprybylski @EY_Alliances and @MontySummit. Join us at 9am PDT.

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ASAPP @asapptech

5 years ago

It's going to be an incredibly informative conversation.

EY Ecosystems @EY_Ecosystems

5 years ago

It's going to be an incredibly informative conversation.

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ASAPP @asapptech

5 years ago

Customers talking to agents is not a failure of automation. Believing the sole use of automation is to keep customers away from agents, is a failure of the imagination. #CX #contactcentre #AI #customersupport bit.ly/2MBAm3s

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Michael Lawder @michael_lawder

5 years ago

Excited to be speaking at @asapptech’s online briefing 6/16 for #CX leaders on lessons learned from Samsung, Apple & EA. Tackling: what it takes to be the best and build a best-in-class #customerexperience team, how to outpace competitors. Register here: tinyurl.com/y93kpfow

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ASAPP @asapptech

5 years ago

On June 16, learn directly from Michael Lawder, former SVP of Customer Care at Samsung and former #CX executive at Apple and EA on what it takes to be the best in #CX. Learn the ingredients you need to build a best-in-class customer experience team. asapp.zoom.us/webinar/regist…

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ASAPP @asapptech

5 years ago

Join leading business and technology leaders @SnowflakeDB CEO Frank Slootman, EY Americas Vice-Chair @hankprybylski and @asapptech CEO @GSapoznik live discussing AI, Cloud and the digital economy with Jamie Montgomery @MarchCPs June 10, 9amPDT. bit.ly/3dAVYZx