askowlene @askowlene
Have a question about #oculus #oculustraining? You can #askowlene! Change made easy, by Oculus oculustraining.com Vancouver & Sevilla Joined September 2019-
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In a service setting, there is a difference between dealing with an upset customer and dealing with an abusive customer. We strive to help those who are upset but we are not required to accept abuse from those who loose their humanity. Do you agree? #complaints #training
Great news! You can now book coaching calls on our website. Practice your service skills with an Oculus coach right now! Book your coaching session up to 10 minutes before the call. No waiting required. Visit oculus.training/book-meeting #oculustraining #coachingcalls #training
We received the best holiday gift! Our new website is up and running. What a way to end the year! Check it out at oculus.training😊 #winning #holidayseason #Website #customerservicetraining #sensitivitytraining #design
We won a Lenny Award for best service training! Thank you to all of our fabulous customers who help bring our service training to life! #Training #lennyaward #Awards #bestcustomerservice #CustomerService
It's essential to provide a respectful service experience to everyone that comes through your door! Here's a tip on removing barriers!
When teaching, we present the IMPRESS steps in a particular order, but you can go with the flow! Show us your service style. Here are some tips!
Q: How can you make training gender neutral? We can include training examples that include pronouns like He, She, Ms. Or Mr, but we also can leave them out to make an example inclusive for everyone. Why not do a mix of both? #gender #sensitivitytraining #training
Sometimes you have to adjust your actions to show respect. Check out this elearning video.
We hope that your behaviour is #respectful but just in case it isn’t, check out this sexual harassment preview video on what you should do with your #eyes. #sexual #sensitivity #training #learning #sexualharassment #harassment #learning #humanresources #oculus #oculustraining
Q: What is the difference between a 8-hour and 4-hour session? It is all about the content. The more content you want to include, the longer your training will be @oculustraining #askowlene #training #oculus
Q: What if I have specific needs for my training day and want to make some changes? A: Awesome! We will customize the training to ensure we met those goals and design activities around your requirements. @oculustraining #oculus #training #livetraining #customerservicetraining
Q: What do you do when a mystery shopper calls and the agent is busy? A: Not an issue. If your learner is unable to take the call, we will reschedule it for another time. We always if the learner is busy before we get started. @oculustraining #askowlene #mysteryshopping #oculus
Oculus Training @oculustraining
439 Followers 510 Following We make change easy. Training, mystery shopping, online learning and more from a leader in interactive employee engagement.
Oculus Training @oculustraining
439 Followers 510 Following We make change easy. Training, mystery shopping, online learning and more from a leader in interactive employee engagement.You might like
