Box Product Support @boxsupport
Send us questions, comments or suggestions about Box. We'll get back to you as soon as possible. support.box.com Redwood City, CA Joined October 2009-
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Resolved: We have resolved the issues that prevented support cases from being raised on the Box Community and Support site. We will monitor to ensure no further impact is observed, though we do not expect any further impact. stspg.io/e772bae45?u=g3…
Identified: We have identified an issue impacting the Box Community and Support site. Users attempting to submit a web form case may see an error during the submission workflow preventing the case from being recorded. In addition, some us… stspg.io/e772bae45?u=dk…
Resolved: No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at support.box.com. stspg.io/daf671b96?u=b7…
Identified: Our team is now seeing healthy metrics with the API events endpoint which brings all Box Services back to an operational state. We will continue to monitor site metrics and will provide updates if necessary. stspg.io/daf671b96?u=v1…
Investigating: We are seeing continued recovery of Box Services. Our teams are continuing to run checks across the site to ensure full remediation. stspg.io/daf671b96?u=bg…
Investigating: We are starting to see recovery of Box Services including the ability to access the Box web application, Box Sync, Box Drive, Box mobile application and API. Our teams remain actively engaged to validate full remediation. stspg.io/daf671b96?u=s9…
Investigating: We are continuing to investigate and all teams are actively engaged in identifying the root cause and taking steps towards remediation. stspg.io/daf671b96?u=fr…
Investigating: We are still actively investigating an issue with Box services and will continue to provide updates. If you are attempting to access the Box webapp you will see a 502 response. Calls to our API will also likely return a 5… stspg.io/daf671b96?u=57…
Investigating: We are currently investigating an issue with Box services. We will provide more information as it becomes available. stspg.io/daf671b96?u=bd…
We've been working hard to bring you a better way to automate processes in Box, and we're excited to share that the all-new Box Relay is now available! bit.ly/2Jcyr3j
Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at support.box.com if you continue to experience any issues. stspg.io/cfdfc639d?u=q3…
Monitoring: We have resolved the issue impacting Box services. We are continuing to monitor to ensure no further impact is observed. stspg.io/cfdfc639d?u=1s…
Identified: We have identified the cause of this issue and have taken initial steps to support recovery. We will provide another update as soon as possible. stspg.io/cfdfc639d?u=bq…
Investigating: We are continuing to investigate issues related to multiple Box services. Users may experience errors or increased latency with: - Logging into the Box Web App, Mobile Apps, or Desktop Client applications (Box Drive, Box Sy… stspg.io/cfdfc639d?u=rh…
Investigating: We are currently investigating an issue with Box services. We will provide more information as it becomes available. stspg.io/cfdfc639d?u=g0…
Monitoring: Box Engineering has resolved the issues impacting access to the Box marketing site. Box Engineering wil… stspg.io/fe6c54e61
Identified: Box Engineering has identified the access issue with the Box marketing site and is actively working to … stspg.io/fe6c54e61
Investigating: Box Engineering is currently investigating an issue with the Box marketing site ( … stspg.io/fe6c54e61
@danielboxissue Hi Danie! Could you submit a ticket here bit.ly/2fUjJ2k so we can look into this for you?
Help us support our partner nonprofits responding to #HurricaneHarvey: bit.ly/2gmTzZA @TeamRubicon @save_children @RedCross #BoxOrg
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@levie @boxsupport We’d be too :-) definitely have loved relying on Box for guaranteed security and reliability.
@BoxHQ @boxsupport YOLO: you only link once. Box makes it incredibly easy to work with your files. Nice message
@boxsupport I am delighted by your technical support #boxrocks!
Thanks for the quick turn-around @boxsupport! Next time I'll reach out on #twitter instead of voicemail :)
Props to the @BoxHQ support for being responsive and fair! Thank you Tiffany!
@boxsupport @BoxHQ thanks! The creative juices are flowing, so you can expect questions to follow
Shout out to @SNUGSFBay who introduced our org to @BoxHQ We just signed up for #boxworks14. See you in September!
@BoxHQ is a GREAT resource to organize all my documents!!! Love this app for my computer and phone!!
Created my first @BoxHQ Box Note today. Pretty cool stuff.
@BoxHQ @boxsupport Your support person, Jessica, practically saved my life this morning. She is awesome and deserves a raise! ;)
@boxsupport Thanks for fixing our issue! We are up and running!
@boxsupport Thank you for your support. I sent an email just now (ticket #551244). Looking forward to the reply. :)
Me gusta el rumbo que está tomando @BoxHQ , va ser un gran servicio, de mi se acuerdan.
@boxsupport Where's the like button? Just to say "thank you".
@BoxHQ @boxsupport Thx for the quick help via live chat to get my account upgraded to 50G!
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