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Heads up! Expect quick, insightful videos coming soon from Hospitality Tech. It's all about rapid-fire chats with partners and platforms to bring you the latest. #HospitalityTech #TechInsights

Hospitality brands often face uncertainties about their customers. Are they right to offer bottomless brunch? How do younger customers feel about alcohol? Hospitality brands should be able to answer any of those big questions. #hospitality #customerexperience

Brands can tap into their customer database for invaluable feedback, creating a relevant and high-volume source of insights. It's about engaging the loyal fans who know the brand best and want to contribute. #customerloyalty #brandstrategy

At 18, a summer job turned into running a pub for the summer. The area manager offered a manager's salary, but university was calling. #hospitality #leadership

Hospitality operators often believe customers visit five times a year, but data shows only 6% do. Acquisition is expensive; focus on extracting more value from your existing database. #hospitality #customerexperience

The hospitality industry faces a critical juncture. The future lies in emotionally intelligent connections, powered by data to understand and reach customers effectively. #hospitality #dataDriven

In hospitality and retail, jumping into a relationship too fast can scare customers away. Instead, businesses can link anonymous behavior with customer data to build relationships at the right pace. #hospitality #retail

From Easter eggs 🍫 to 700+ members 🙌 … this is how the TMM (Team Marketing) community was born during lockdown. Sometimes all it takes is honesty ❤️ #Hospitality #TeamMarketing #CaptiveConversations #Community

Many hospitality spaces miss out on easy revenue by not offering private hire options. It's pure profit, brings in new customers, and can significantly boost your database. Putting in the effort to make it happen is key. #hospitality #revenue

Sales reps need relevant context to be effective. A paragraph of notes isn't helpful, but knowing a customer loves a G&T, complained last time, and spent over £100 per head? That's invaluable for tailoring the approach. #sales #CRM

Night Group implemented automated, visually appealing email replies that directed customers effectively. By providing categorized information and booking links upfront, they streamlined operations and focused on high-value clients. #hospitality #automation

A dedicated leader, skilled in listening to various teams (venue, operations, finance), can advocate effectively and drive significant booking increases. One operator saw bookings jump 180% in 3 months across 3 venues. #hospitality #leadership

Effective auto-replies mirror customer expectations, answer questions, and subtly guide them, akin to laying 'Hansel and Gretel' crumbs, ensuring they remain in control. #salesStrategy #customerExperience

Reservation platforms often only capture data from the booker, missing other guests. Even without marketing opt-ins, feeding guest details into the CRM allows valuable data usage. #CRM #GuestData

Managing allergens manually can be risky. Digital systems track individual needs, from run sheets to place cards, minimizing risk throughout the entire dining journey. #allergenfree #foodservice

Operators are now using AI to suggest drink and side pairings based on menu selections. It can also filter recommendations based on guest preferences, like suggesting non-alcoholic options to halal customers. #AI #hospitality

Agencies often report impressions and clicks to websites, but those metrics can be meaningless noise. It's essential to start small, test, and scale, focusing on what truly drives return on investment. #ROI #metrics

The urgency and reactivity in hospitality require digital marketing agencies to move fast. Generic digital agencies often don't get it. A hospitality-focused agency understands the need to turn things live immediately, with no excuses. #hospitality #digitalmarketing

Analyzing customer order frequency and patterns, such as ordering every two weeks or during bank holidays, can reveal valuable insights to tailor messaging and drive digital revenue. #CustomerBehavior #DigitalRevenue

Smart move or gamble? This company boosted staff *during* a downturn. The result? "Double-digit growth." Talk about playing the long game. #business #leadership #business #leadership