CSM Ops Lab @csm_opslab
Making Customer Success less chaos, more clarity. Templates, playbooks, real-world tips. csmlab.beehiiv.com/subscribe Joined November 2024-
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Most CSMs think churn happens at renewal. But in my experience, churn is seeded in the first 30 days of onboarding csmlab.beehiiv.com/p/lessons-on-c… #csm #b2b #CustomerCare
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CSMs keep failing #CustomerCare #csm #support
Why CSMs Need to Focus Less on Firefighting and More on Proactive Ops csmlab.beehiiv.com/p/proactive-csm
Customer Success Netw... @CxNetworkOrg
1K Followers 281 Following We are a not-for-profit European #customersuccess community where we aim for: Every Customer Success Manager has someone to ask for help.
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