Motif @decodingloyalty

Motif is a loyalty insights agency that specialises in decoding and building customer loyalty to drive business growth. thisismotif.com London Joined February 2019

Tweets

468
Followers

165
Following

215
Likes

266

Motif @decodingloyalty

2 years ago

"Thinking Big - here comes the sun" Check out our Head of Research, Julian's piece in the International Journal of Market Research, discussing the importance of finding the balance between innovation & methodological rigour. hubs.ly/Q01MQ03B0 #researchblog #thinkingbig

0 1 1 100 0

Download Image

Motif @decodingloyalty

2 years ago

Not convinced your current touchpoint CX programme drives action in your organisation? Our loyalty solution is the answer. Get in touch to find out how we can help you increase your revenue this year! #loyalty #cx #touchpoints #tracking #customer #research #insight

0 3 1 140 0

Download Image

Motif @decodingloyalty

2 years ago

Our brand new research looks at the way traditional touchpoint CX and customer loyalty interject. Get in touch to find out how we can help you increase your revenue this year. #loyalty #cx #touchpoints #tracking #customer #research #insight

0 2 4 168 0

Download Image

Motif @decodingloyalty

3 years ago

Wishing a very happy Woman’s Day to strong, intelligent, talented and wonderful women everywhere, and in particular we'd like to shine a light on all the brilliant women that work for Motif. Happy international Women's day! #womensday #internationalwomensday

0 0 3 58 0

Download Image

Motif @decodingloyalty

3 years ago

Take a look at Julian's latest article on @researchlive that looks at drawing on social identity to help marketers challenge the status quo and connect with people in new ways. A fascinating read! #marketresearch #mrx #socialidentity #brand #customerinsight

Research-live.com @researchlive

3 years ago

0 0 1 275 0

Download Image

0 0 2 63 0

Motif @decodingloyalty

3 years ago

Happy Thanksgiving to all our American and Canadian counterparts! #happythanksgiving #happyholidays

0 0 1 0 0

Download Image

Motif @decodingloyalty

3 years ago

You still haven't seen our ‘ABC of Driving Business Success’ webinar? Where have you been? Get in touch to find out more: hubs.ly/Q01s9rcT0 #webinar #researchwebinar #businesssuccess #loyalty

0 1 2 0 0

Download Image

Motif @decodingloyalty

3 years ago

To support the long-term ecological balance, we must fight to achieve Net Zero globally and this is where ESG comes in. So what does ESG represent? Read all about it here: hubs.ly/Q01rFqP80 #mrx #marketing #insight #cx #sustainability #research

1 3 3 0 0

Download Image

Motif @decodingloyalty

3 years ago

Our Head of Custom, Julian Adams, has written a piece for Research Live discussing how chatbots can empower brands and supercharge commercial performance. You can read it here: hubs.ly/Q01r_xfH0 #chatbots #researchlive #opinionpiece

0 0 0 0 0

Motif @decodingloyalty

3 years ago

Quality is the first of our loyalty building blocks . It's about feeling confident in the quality of product and services. It's a key way to retain customers - don't give them a reason to leave because of product failure, poor service or inefficient processes. #loyalty #quality

0 0 3 0 0

Download Image

Motif @decodingloyalty

3 years ago

Happy Diwali! We wish you all good health, happiness, prosperity and peace. #diwali #diwali2022 #happydiwali #festivaloflights

0 1 1 0 0

Download Image

Motif @decodingloyalty

3 years ago

Our very own Petra van der Hejden spoke at @imperialcollege this week for the MRS @AQRUK University Roadshow on a quest encouraging students to consider a career in #marketresearch. We hope there were some converts! #graduatejobs #careeradvice #graduatecareer

0 3 8 0 0

Download Image

Savanta Americas @Savanta_America

3 years ago

We are delighted to announce that Motif will be joining the Savanta family! Both Savanta and Motif see exciting potential in the acquisition and we can't wait for them to join the team! Read more below. hubs.ly/Q01mRxLG0

1 2 7 0 0

Download Image

Motif @decodingloyalty

3 years ago

We are very pleased to announce that as of earlier this month, we are now part of the @SavantaGroup family! bit.ly/3Smhmpp Please do get in touch if you’d like to know more or how we can help build loyalty for your brand… [email protected]

0 4 5 0 0

Download Image

Motif @decodingloyalty

3 years ago

Two of our own discuss their experiences with ASOS and how the online retailer went above and beyond when it came to customer service. #successstory #research #insight #closeness #customercloseness #insights #customer hubs.ly/Q01llf270

0 0 0 0 0

Motif @decodingloyalty

3 years ago

Successful brands treat customers as individuals. We know this from our extensive R&D and the conversations we have with our clients' customers all the time. Here's an example of where companies can get it wrong:hubs.ly/Q01kcZzQ0

0 0 1 0 0

Download Image

Motif @decodingloyalty

3 years ago

Ready to find out more about the next elevation of CX and loyalty? Customer loyalty programmes today must be focussed on building brand magnetism. Read more here: hubs.ly/Q01jjQSy0 #magnetism #loyalty #cx #levelup #research #insight #newinsight #mrx #modern

0 2 6 0 0

Download Image

Motif @decodingloyalty

3 years ago

Interested in finding out more about one of the research industry's biggest buzz words? Look no further, here's 250 words all about Closeness, our fourth building block of customer loyalty: hubs.ly/Q01j2jRz0 #loyalty #closeness #customer #insight #research #cx #mrx

0 1 3 0 0

Download Image

Motif @decodingloyalty

3 years ago

With ESG approaches front and centre, Associate Director Bhumika Gandhi shares some insight on the role sustainable pensions can play in securing a better planet. Read here: hubs.ly/Q01hyBbF0 #pensions #esg #research #cx #mrx #sustainable #insight #insights #money

0 2 4 0 0

Motif @decodingloyalty

3 years ago

Sharing is our third building block of loyalty. We're often asked if our loyalty metric replaces NPS? The answer is no. Sharing relates directly to a customer's desire to tell people about a good product or service. #nps #sharing #loyalty #cx #insight #research #mrx #insights