Raphael Fontes @fontes
Proud husband and father, photo geek, Beatlemaniac. Brazilian, living in New Jersey. Leading Customer Operations at Squarespace. rapha.me New York, NY Joined May 2008-
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Following150
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@DerekElrod @we4v3r @Tesla I’m going through the same debate with Tesla now and hope that this is the case. I find it unacceptable that they will charge for diagnosing and fixing a quality control issue that should be covered by warranty.
@humanity_app Hello! I have been consistently getting above 80 H scores for many weeks and months, but my rate of aging remains flat as FAST. Is this expected? Thank you.
Today, @squarespace lists on the @NYSE as $SQSP. Thank you to our customers, employees and our supporters. This would not have been possible without you. #SquarespaceDL 🔔 🎉
@AerLingus I have applied for a voucher on March 20th and am still waiting for Aer Lingus to get back to me. I called your support and was told "there are too many to process". I find it unacceptable that this process is now taking more than 5 months.
@MyNameNecklace I am having a very poor experience with your Customer Service department and have now spent weeks trying to get a simple size replacement. I'd appreciate if you can look into incident # 200713-000146. Thank you.
'Social distancing' is a phrase that keeps being used by scientists and public servants with respect to managing the COVID19 outbreak. But, what does it mean?
@leolaporte I just listened to the latest TWIT episode and it looks like you were not familiar with Fairphone: fairphone.com . They have been making eco-friendly phones for many years now.
"Stevenson believes that in time governments will come under pressure to impose restrictions on processed food, much as they did to deter smoking." theguardian.com/science/2020/f…
@NokiaMobile I have sent my Nokia 9 for repair 2 weeks ago and, besides a notification 11 days ago that it was received by the service center, I have not received any update, despite trying to contact you twice. I rely on my phone for so many things and need an update asap.
@HHumphreysFG @squarespace @IDAIRELAND @MaryBuckleyIDA @GemmaAllenIDA Thank you for visiting us, Minister Humphreys. It was a great pleasure to meet you and your team, and I look forward to continuing the strong partnership we have with the IDA.
@eir Have been charged for an account that was closed more than a year ago. After 30 minutes explaining my issue in Live Chat, I am told the team that can help me is not available. Worst customer service in the world.
@Mobvoi_Official After only 6 months using my ticpods free, the black mesh filter at the tip has teared and is falling off. Can you please help?
@Mobvoi_Official Sure. I bought it from Amazon.com
@sproutenglish My mother uses your service daily and is now getting an error message for everything in the platform. Happening both in Mobile and Desktop.
"At Squarespace, we take special pride in customers who are not only working to make their own dreams come true, but are also focused on making the world a better place." buff.ly/2Dg1LpA
@FitbitSupport It is a Huawei Mate SE. I'm guessing you will say this is not a compatible device?
@FitbitSupport Can't set up a new Versa on Android. Followed all troubleshooting steps. App finds the tracker but doesn't connect after several attempts. Please help.
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Franklin Angulo @feangulo
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3K Followers 702 Following Chief Brand & Creative Officer @Squarespace. Co-Chair Officer of the Board at @RISD
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