akhy @grauto95
Joined May 2020-
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@Shopify @ShopifySupport @ShopifyEng @tobi — My Shopify Payments was disabled yesterday morning. $37,000 frozen for 120 days. This store is my ONLY source of income. I need help. The facts, all verifiable: • 2,500+ orders fulfilled since July • 0.16% chargeback rate (the risk threshold is 0.65%) • 4.3★ "Excellent" on Trustpilot • 1.5% refund rate — we proactively refund any unhappy customer, that's WHY disputes stay low • Every customer email answered within 24h, orders shipped within 24h with tracking • Zero unpaid Shopify bills, two stores, long-time paid app stack Here's what makes this brutal: Shopify Balance was my main account. I never moved money out to the bank bcs I was in scaling phase. So this hold froze EVERYTHING I have — $37k from orders already delivered to happy customers. I have a supplier on net-20 terms, freelancers to pay, 135 paid orders awaiting fulfillment that this freeze puts at risk… and barely enough left to live. Shopify's own risk team reviewed my account in July and REDUCED my payout delay from 5 to 3 days based on my track record. Nothing changed since — except more volume, same clean numbers. I'm not asking for special treatment. I'm asking for a human re-review of ticket 12490461, and at minimum a partial release of funds against delivered, undisputed orders while the review is ongoing. I'll provide any document immediately. My DMs are open. A RT helps more than you know. 🙏
@martleooo What refund rate would you consider acceptable for a genuinely good product?
@martleooo What would you say are the key elements of solid customer support?
i should never be sharing this but f*ck it Gemini Omni + GPT Images 2 is insane at AI video editing you can take any existing video and completely change what's happening in it. swap what someone is saying, change the character entirely, add or remove elements, all for a few cents per edit i've been using this to remix winning content into new variations without regenerating anything from scratch here's what you can do with it: > speech swap - change what someone is saying in an existing video > character swap - replace the person entirely while keeping the same movements > element editing - add products, remove backgrounds, change environments > style transfer - turn a real video into an animation style video or vice versa most people think Gemini Omni is just for generating videos butthe editing capabilities are what make it broken i put together the full breakdown on how to do all of this step by step RT + reply "OMNI" and i'll send it over (must follow so i can dm)
Hi @Shopify you just took down 4 of my Shopify Payments stores. $2M/month processed, $1M in MRR frozen, 4.5+ Trustpilot across every brand. 7+ years on Shopify, all green flags, never had an issue before — and now this with zero explanation. Support not helping a bit. Can someone please take a look? @harleyf @ShopifySupport
I just found the easiest way to spy on your competitors RECENT winners from their creative testing campaigns And I just put together a loom showing you exactly how to do it Just RT + Comment ‘Winners’ and I’ll DM it to you now
Everyone criticized Coca-Cola's AI-generated Christmas ad. Yet it secretly became their most profitable campaign ever—costing just 30% of their traditional budget. Let's go through some numbers (and a deep dive on how you can create similar ads with AI for your brand): 🧵
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