Hal Stanley @halstanley

Product Management & Service Marketing Leader halstanley.com Portland, OR Joined October 2009

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TSIA (Technology & Services Industry Association) @TSIACommunity

5 years ago

What makes a compelling service offer? @halstanley breaks it down at day 1 of #TSW21! #serviceoffer #serviceofferportfolio #creatingserviceoffers

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Neeracha 🇹🇭 @ntaychak

5 years ago

👏🏼Such a fun conversation w @thomaslah_tsia - thx 🙏🏽@TSIACommunity for inviting me #TSW21

TSIA (Technology & Services Industry Association) @TSIACommunity

5 years ago

"I think that data driven insight, personalization, and targeted engagement are the secret sauce of the future. The simple things can be automated, and the high level things can be targeted." 🎯 - @ntaychak, EVP, Customer Success, @salesforce #CustomerSuccess #tsw21

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TSIA (Technology & Services Industry Association) @TSIACommunity

5 years ago

"Customization is a killer. Three words - Simple. Standard. Scalable. That's key to the transition from onsite to virtual delivery." - George Humphrey, VP & Managing Director, Service and Delivery Research, TSIA #TSW21

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TSIA (Technology & Services Industry Association) @TSIACommunity

5 years ago

“On our websites, we all talk about delivering outcomes but we have a gap in the ability to measure those outcomes.” @thomaslah_tsia #TSW21

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TSIA (Technology & Services Industry Association) @TSIACommunity

5 years ago

In the past, partners have been the path to successfully deliver products to the emerging geographies, so why not use partners to extend your customer success function to those customers as well? Read more 👇 ow.ly/nQrF50ERMqI #xaas #saas #channelpartner #tsia

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TSIA (Technology & Services Industry Association) @TSIACommunity

5 years ago

In this blog post by @halstanley you'll discover why the role of service offer leaders in this ongoing industry transformation has never been more critical. ow.ly/qmby50EPzWA #technologyserviceoffers #serviceofferportfolio #serviceoffer #tsiablog

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TSIA (Technology & Services Industry Association) @TSIACommunity

6 years ago

On the virtual stage now at #TSIAInteract! "You have to deeply understand the customer and their goals and start every conversation with what they want to do with their business. Empathy is going to be key." @BillRMcDermott @servicenow! 👏👏👏

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TSIA (Technology & Services Industry Association) @TSIACommunity

6 years ago

"Stop calling the technology the product. As an industry, we must think in terms of a complete offer which includes technology, services, and data analytics." Hal Stanley, TSIA, Sr. Director, Service Offer Portfolio Research. #tsiainteract #serviceoffermanagement

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Nick Mehta @nrmehta

6 years ago

We got our outside-in benchmark on our #CustomerSuccess operations from our friends at @TSIACommunity today, led by @philnanus. Even we need external input and we learned so much. If you're not getting advice from TSIA, you're definitely missing out.