Heedify @heedifyCX
Contact center & Voice AI for Microsoft Teams. Native, warm handoff, unified reporting. heedify.io Paris Joined November 2025-
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Full breakdown: what Teams Phone Agent does, its current limits, and how to design the handoff to humans. heedify.io/en/blog/teams-…
Microsoft just made Teams Phone Agent generally available. Great product move: "Press 1 for sales" is now a conversation for every Teams Phone tenant. The hard part starts after. What happens when the AI says "let me transfer you"? #MicrosoftTeams #VoiceAI
If the human picks up blind, the caller starts over and the AI was worth nothing. That handoff is where we spent most of our engineering time at Heedify. This is what the human sees in Teams before answering 👇
🚀 How Balluff increased telesales efficiency across Asia thanks to Heedify’s Contact-Center CRM integration, check out the full success story. shorturl.at/3C28S #CRM #CustomerSuccess #SalesOps
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