HelpSpace @helpspace
Simplify your customer support! Use Helpspace’s shared inbox to organize all incoming customer messages in one place for efficient teamwork. helpspace.com Frankfurt am Main, Deutschland Joined September 2017-
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Customer focus is key to business success. It's about creating lasting relationships, not just solving problems. From top to bottom, everyone plays a role. Embracing this mindset leads to trust and advocacy. #CustomerFocus #Success blog.helpspace.com/customer-orien…
Master the art of customer lifecycle management to drive growth and create unforgettable experiences. Understand, anticipate, and exceed customer expectations to lead your company to success. #CustomerSuccess blog.helpspace.com/customer-lifec…
✨ New Feature Drop! ✨ Meet "Wait Until..." - your ticket's new snooze button! 😍 Schedule tickets to reopen or auto-close on your chosen date 📅. Say hello to a clutter-free inbox and goodbye to manual reminders. Try it now and elevate your ticket game! 🚀 #CleanInbox
We've just rolled out an enhancement to your ticket overview experience! 🚀 Now, you can easily see all agents directly in the ticket menu, along with their open tickets. Identify who's handling what and ensures a more balanced distribution of tickets among your team. #teamwork
HelpSpace is perfect for small and medium-sized SaaS providers who want to improve their customer support quickly and without much training. @getmailcoach, a great email marketing provider, is an example. Thank you for choosing HelpSpace. #customersupport mailcoach.app/blog/elevate-y…
Vielen Dank 🙏 für die Wertschätzung GalloVerde GmbH & Co. KG und @lefrancois - und für das Vertrauen in uns. Schön, dass ihr an Bord seid. #successstory #supportoptimierung blog.helpspace.com/success-story-…
Exploring the SaaS metrics maze? 🌐 The ACV vs. ARR is about mastering the nuances that drive financial strategies and decision-making. #SaaSMetrics #FinancialStrategy #ACVvsARR blog.helpspace.com/article/444/ac…
Say goodbye to static knowledge. With Knowledge-Centered Service (KCS), every customer interaction enriches the collective wisdom. 🤝 It's not just support; it's a living, evolving knowledge journey. 🌱 blog.helpspace.com/article/441/wh…
We've just rolled out Two-Factor Authentication (2FA) for enhanced account security! 🛡️ Easy to set up, hard to crack — your peace of mind is just a few clicks away. Secure your account now and enjoy a safer HelpSpace experience! 🔐
Customer Service Standards aren't just rules - they're your promise for excellence. #CustomerService blog.helpspace.com/customer-servi…
📞 Inbound call centers are more than problem solvers — they're relationship builders and satisfaction creators, turning every customer interaction into an opportunity! 🌟 #inbound #customerservice blog.helpspace.com/inbound-call-c…
In today's fast-paced world of customer service, knowing terms like AHT (Average Handling Time) and WOM (Word of Mouth) is crucial. Stay up to date with customer service trends and jargon. #customerservice #acronyms blog.helpspace.com/customer-servi…
Wishing you a Merry Christmas! 🎄 Cherish these moments with loved ones. 💜
. @getmailcoach wrote an article about their experience with HelpSpace. Thank you for your feedback 😊
. @getmailcoach wrote an article about their experience with HelpSpace. Thank you for your feedback 😊
During ticket exchanges, HelpSpace is designed to show only the new messages, ensuring a cleaner overview. To view the full conversation, just click “Show more…” to expand the content. This feature is, for example, useful when you need to forward the message. #ticketing
Exciting news! 🚀 We improved collaboration features. Now, tickets automatically lock when a team member is actively replying to a customer. Plus, you can see when others are working on the same ticket in real-time. 🤝✨ #Collaboration #CustomerSupport supportcenter.helpspace.com/article/428/ti…
A year ago, we started looking for a better newsletter solution. Our old software was complex, with functions that we didn't need. We discovered Mailcoach by chance, a user-friendly and simplified newsletter tool 💌 🚎 #mailcoach #experience #newsletter blog.helpspace.com/mailcoach-news…
🚀 Quick feature update: You can split a ticket to better separate and process the content. This improves the overview and speeds up the processing time. #ticketing #split supportcenter.helpspace.com/article/427/sp…
Unleash your potential for excellent service! 🚀 Discover the power of customer service benchmarking! 📊 Learn from your KPI's to achieve outstanding service. #Customer service #Benchmarking #ServiceExcellence blog.helpspace.com/customer-servi…
Use the possibilities of customer service analysis to improve your support! 📈 Discover the essentials and the importance for a top-notch service. #CustomerService #Analytics blog.helpspace.com/customer-servi…
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.@helpspace is a customer service tool #madewithlaravel, featuring a team inbox, knowledge bases & more 🤝💬 - madewithlaravel.com/helpspace
.@helpspace simplifies your customer support with providing a unified inbox for all your emails and messages. View and manage them all in a nice dashboard #madewithvuejs! ✉️ - madewithvuejs.com/helpspace
🤗 Providing excellent customer support is vital for your business. It will enhance brand loyalty and contribute to your overall success. 👇 Read our latest blog post to discover how we handle customer support at Mailcoach. mailcoach.app/blog/elevate-y…
🚀 Ready to skyrocket your business with email marketing? ✉️ Discover how Mailcoach can help you engage with your customers and reach your marketing goals. 👇 Read our blog post and learn why email marketing software is essential for your business. mailcoach.app/blog/why-do-i-…
@helpspace @spatie_be Sweet. Should be able to make my own AI integrations then. Will sign up today or tomorrow 🤘 Credits to @spatie_be
@dennisvdalen We are using @helpspace for our customer support flow. We made spatie/laravel-help-space to add links to the sidebar. freek.dev/2404-a-package…
@flowdee @verygoodplugins I moved to @helpspace from @helpscout
Developer marketing is hard. Over-selling your product is a counter-signal to technical audiences. If your product was good enough, they would have found it organically by now. We’ve spent the last 18 months trying every tactic to figure out how to drive traffic to @thirdweb.…
Setting up AI customer service is the best way to show your customers you don't care about them, you don't value their time, and you don't want to hear from them Fast, helpful, HUMAN customer service might be the only feature your business needs to differentiate these days
@ciorici @arvidkahl @helpscout I completely resonate with @ciorici I spent 5 years on HelpScout Legacy plan where they keep increasing prices, ultimately forcing us to Standard Plan which gets a hike every year. In the end, I lost all my data on @helpscout & Jumped to @helpspace for life.
.@helpspace is a customer service tool #madewithlaravel, featuring a team inbox, knowledge bases & more 🤝💬 - madewithlaravel.com/helpspace
We just launched our new Tasks Feature on Product Hunt🚀 producthunt.com/posts/tasks-by…
I very much enjoyed this edition of #LaraconEU 👍 Cool people, good talks, positive vibes,… what more can you wish for? Flying back home now!
I did! 🧪 Here are those tests: github.com/spatie/laravel… x.com/christophrumpe…
.@freekmurze has “no time”to write tests now😧🤔 Will he do later? We will never know... 🤷♂️ #LaraconEU
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