ibex @ibexWaveZero
The latest in CX innovation and thought leadership from around the globe. ibex.co Washington, DC Joined April 2020-
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ibex is proud to sponsor the Execs In The Know Customer Response Summit in San Diego, September 17–19! We’re excited to join the best in the industry at CRS to share insights, connect with CX leaders, and spotlight real stories of transformation. investors.ibex.co/news-releases/…
Another amazing ibex VIP! Nobody celebrates employees like ibex! VIP Philippines 2025 brought more than 800 of our top performers together in Bohol for three unforgettable days of celebration, connection, and recognition. Here’s to our people who make ibex extraordinary. ✨
Peloton was facing MSAT challenges across its global network. Find out how they turned it around at the @eitk Customer Response Summit, where Nicole Anderson, Sr. Director, Global Member Support at Peloton, joins John Kusak, SVP, Client Services at ibex. execsintheknow.com/events/custome…
🚨 Just announced: ibex is bringing its industry-leading, AI-powered customer experience solutions to the government sector to help agencies modernize, improve efficiency, and build public trust. #AI #CustomerExperience #GovernmentServices #CX #BPO investors.ibex.co/news-releases/…
Happy Labor Day to our amazing employees, clients, and partners! And a special shout out to ibex Nation for your hard work, dedication, and passion. Your commitment drives excellence and makes a real impact every day. Thank you for everything you do! #LaborDay #ibexawesome
AI isn’t here to replace agents—it’s here to empower them. Read to discover how AI-driven training can prepare agents before every interaction, coach them in the moment, personalize their learning and growth, and foster seamless collaboration: ibex.co/resources/blog… #AI #CX
ibex is honored to sponsor the 2025 Creighton Farms Invitational (Aug. 24–25), supporting the Nicklaus Children’s Health Care Foundation and the PKU Hope Foundation. investors.ibex.co/news-releases/… #ibexCares #CommunityImpact
AI benchmarks are shaping how the world builds & trusts AI. Our latest breaks down a practical 30-60-90 day guide that shows how to build smarter, ethical AI benchmarks that redefine what “good AI” means-prioritizing fairness, safety & real-world impact. ibex.co/api/benchmarks…
Too many CX teams are rushing to add AI without fixing the basics first. This guide breaks down what it takes to get it right and how to start small without losing sight of long-term goals. ibex.co/resources/blog… #CX #AI #CustomerExperience #CXTechStack #TechStrategy
Discover the hidden gem of CX outsourcing: ibex.co/geos/pakistan Explore why Pakistan is gaining traction as a top destination for high-performance customer experience — with talent, scale, and strong operational outcomes. #Pakistan #CX #CustomerExperience #BPO #Outsourcing
In Part 23 of our Find Me Some Talent series, we explore how staff augmentation is helping companies scale their AI prompt engineering efforts—faster, smarter, and with less risk. ibex.co/resources/blog… #AIPromptEngineering #GenerativeAI #StaffAugmentation #AITalent #CX
Happy Independence Day! 🇺🇸This 4th of July, we celebrate the spirit of independence that drives innovation, growth, and opportunity for our teams across the U.S. Wishing everyone a safe and inspiring holiday! #FourthOfJuly #IndependenceDay
Proud to share that ibex has been named a Leader in Frost & Sullivan’s 2025 Frost Radar™ for Customer Experience Management Outsourcing — across North America and LATAM. investors.ibex.co/news-releases/… #ibexawesome #CXLeadership #FrostRadar #AIinCX #CustomerExperience #DigitalCX
AI is helping health systems rise to care that's more proactive, personalized, and digitally enabled. Explore how AI is reshaping the patient experience—from predictive insights to personalized touchpoints. ibex.co/resources/blog… #PatientExperience #PX #CX #DigitalHealth
One of the hottest tickets in Vegas during CCW each year is the ibex CX Leadership Awards Dinner. This year was no different. It was an incredible evening filled with smart CX conversations, real connections, and customer-first thinking. Check out the highlights below. #CX
Congratulations to Codi Rubendall for earning a USA Country Manager’s Award! With over seven years at ibex, Codi is known for building strong, engaged teams and delivering standout results—consistently exceeding performance goals and fostering an inclusive, high-energy culture.
Self-service AI is supposed to make things easier for customers — so why is it frustrating for so many? In our latest blog, we dig into what’s going wrong — and how to fix it. ibex.co/resources/blog… #CX #CustomerExperience #AI #SelfServiceAI #Chatbots #Innovation
ibex is proud to donate $25,000 to Wounded Warrior Project® as part of our ibex Cares program, supporting the well-being of post-9/11 wounded, ill, or injured veterans and their families. investors.ibex.co/news-releases/… #ibexCares #WoundedWarriorProject #VeteranSupport #CommunityImpact
Meet the 2025 ibex CX Leadership Award Winners! They’re driving change and leading the pack into the next frontier of CX. We are so proud to recognize their impact. Join us in celebrating the Top CX Leaders of 2025. investors.ibex.co/news-releases/… #CXLeadership #CX #CustomerExperience
Congratulations to Jimena Mora Obregón, our Country Manager Award winner for ibex Nicaragua! With 5.5 years of dedicated service, Jimena continues to elevate employee engagement through creativity, leadership, and heart. Her impact is felt across every initiative she leads!
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