IMACSWEB @imacsweb
Passionate about biz. Unrivaled Auto industry servants. No BS consulting/event speaking: SEO/Content/BDC/SEM. There's no substitute for results! No auto tweets. imacsweb.com At An Airport Near You Joined October 2008-
Tweets67K
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Followers5K
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This was just received in the catch-all of one of my companies... too many things wrong with marketing companies today and this is before they incorrectly set up campaigns or actually spend a dollar!!!!!
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#cardealers, it's 2024 and time to understand that #marketing is not an 'does or doesn't' asset. It's a partnership of business objectives aligned with purposeful execution. Stop believing banners, emails & paid ads are alone M A R K E T I N G defined. They're not!! #wakeup
IMACSWEB retweeted
Q10 | #custserv Besides giving them ultimate service, what are some ways to retain customers?
IMACSWEB retweeted
Q9 | #custserv If customer retention is a priority, should the customer service team be part of Marketing? If not, why not?
IMACSWEB retweeted
Q8 | #custserv Is every customer worth retaining? How do you decide?
IMACSWEB retweeted
Q7 | #custserv What are some ways your business works to retain an unhappy customer?
IMACSWEB retweeted
Q6 | #custserv In the social age, is your customer service competing not only with your direct competition with Wall-street Giants? Or is that a myth?
IMACSWEB retweeted
Who's ready for #custserv tonight? See you at 6PT / 9ET! @Ashkejri @billquiseng @C_DeSantis @deepak77 @dekebridges @GailDavvis @ideakid88 @imacsweb @jedhunter1 @Kathrynclang @KevinOinSC @KindraCotton @Maewmb @MarkC_Avgi @mike_nunes @milguy23 @mzayfert @NealWoodson…
IMACSWEB retweeted
Q5 | #custserv Does customer service have to be really bad to cost you a customer, or does it merely have to be unsatisfactory?
IMACSWEB retweeted
Leading the charge and running an organization "Women in Automotive" to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon @imacsweb @WomenInAutoCo
IMACSWEB retweeted
What the organization "Women in Automotive" is doing to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon @imacsweb @WomenInAutoCo
Beg to speak on a podcast and someone will give you the chance… ahem.
IMACSWEB retweeted
What the organization "Women in Automotive" is doing to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon @imacsweb @WomenInAutoCo
Hype, motivation & word tracks DON’T sell cars. People who communicate effectively based on prospect.customer input and properly set expectations are the furthest thing from hard closes, 1985 word tracks and persuasion approaches. Dealers: Quit the old training mentality!
IMACSWEB retweeted
What an eye-opening customer service chat this week! Thank you all for your comments. See you next week for #custserv @imacsweb @ronNcaphill @jedhunter1 @NaturesWells @TRoeschWilliams @MarkC_Avgi @milguy23 @TheParagGaikwad @C_DeSantis @deepak77 @GregOrtbach
IMACSWEB retweeted
Q6 | #custserv Are metrics and measures as important in small biz as in large? Are they the same or different?
IMACSWEB retweeted
Q5 | #custserv Are different/unique talents required for customer service agents in your industry?
IMACSWEB retweeted
@TRoeschWilliams Sometimes big business needs too many approvals to be flexible. #custserv
IMACSWEB retweeted
IMACSWEB retweeted
Q4 | #custserv Opinion: Do customer-facing businesses have different needs (hospitality/retail, for example)?
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san pedro belize! #flymayabelize at the new marriott #autographcollection
My social media feeds are often filled with people from the automotive industry bragging about how great they are while belittling others in the process. It makes me sad because we are better than that. I LOVE the auto industry. It's comprised of some of the finest people I…
When your daughter’s dog doesn’t want to walk anymore
Dinner, cocktails and a show #Playhouseinthepark #TheChosen
MyPoV: not bad @united club ORD C gates.
@Phil_Sledge My Attack Beagle on duty (Listening for Trouble) ...
Good evening! I'm Greg, tweeting from London, ON, Canada. And you are...? #custserv #ldnont
NOW! Join #Custserv chat Topic "“How does top customer service affect customer retention?” ✔️ Follow #Custserv hashtag (#TweetDeck works) ✔️ We (@MarshaCollier & @GregOrtbach) post 10 questions ✔️ You respond/reply with hashtag to join Fastest hour on @X
Prohibition Manhattan at Mt Adams Bar and Grill - cheers!
Made it to Belgium to talk used car best practices #weknowretial #lotwalk
Explains why GenZ doesn’t want to buy into the grind
@GregOrtbach @MarkC_Avgi @NealWoodson @ideakid88 @SeanUM_China @snippetsbyAmy @imacsweb @TheParagGaikwad I gotta run now. See you soon, I hope #custserv
@MarshaCollier @MarkC_Avgi @NealWoodson @ideakid88 @SeanUM_China @snippetsbyAmy @imacsweb @TheParagGaikwad Hope to see you all next week! #custserv
@MarshaCollier #custserv agreed. I was just saying they should not report to Marketing. At one time in my career, the CX team reported to Mktg and it was not good.
Thank you for joining in our #custserv chat tonight. Some good insights for business. See you next week? @MarkC_Avgi @NealWoodson @ideakid88 @SeanUM_China @snippetsbyAmy @imacsweb @TheParagGaikwad
Q10 | #custserv Besides giving them ultimate service, what are some ways to retain customers?
Q9 | #custserv If customer retention is a priority, should the customer service team be part of Marketing? If not, why not?
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