Lighting Beetle* @lightingbeetle

🟡 We are a Customer Experience studio. 🟩 We help our clients make money through excellent customer experience. lbstudio.sk Bratislava, Slovakia Joined April 2009

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Lighting Beetle* @lightingbeetle

8 months ago

When is it worth investing in customer insights and when is it better to listen to business intuition? We recently gathered small circle of CX experts at our LB* Roundtable for a 3-hour discussion on balancing customer insights with intuition in decision-making.

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Lighting Beetle* @lightingbeetle

10 months ago

In the latest Minimum Viable Podcast, Michal Blažej chats with Alžbeta Ivanovičová, Service Design Lead at Lighting Beetle*, about what business design means, how it works, and why it should matter to everyone. lbstudio.sk/journal/minimu…

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Lighting Beetle* @lightingbeetle

11 months ago

The way people build relationships with brands has dramatically changed over the past five years. Yet, not all brands are keeping up. Our framework Experience identities offers a solution. lbstudio.sk/journal/the-ne…

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Lighting Beetle* @lightingbeetle

11 months ago

We’re looking for a Sales Manager who is passionate about CX. If your goal isn’t just closing deals, but you are interested in building long-lasting relationships based on mutual trust, join Lighting Beetle* to make a real impact! pretlak.com/en/job/lightin…

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Lighting Beetle* @lightingbeetle

11 months ago

At the World Usability Day conference organized by SUXA, our Content Designer, Dominik Vaszily, will share what we learned about UX copy in expert settings after years of collaborating with the government and international institutions. #ContentDesign #UXwriting #UXcopy #UX #CX

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Lighting Beetle* @lightingbeetle

11 months ago

We are happy to be again the main partners of the World Usability Day conference organized by SUXA! This year’s topic is Design for a Better World. The event happens on the 12th of November at FEI STU in Bratislava. Registration is free, so grab your seat and see you there!

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Lighting Beetle* @lightingbeetle

11 months ago

Companies placing their customers first enjoy a proven competitive advantage, better financial performance, and higher customer loyalty. Answer 6 questions to assess your company's CX maturity and we'll provide you with free tips to elevate your business. lbstudio.sk/cx-maturity

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Lighting Beetle* @lightingbeetle

12 months ago

Last week, together with Developium, we hosted a Breakfast Club to discuss how viewing employees as internal customers can drive employee experience, and boost productivity. If you are interested in employee experience, don’t hesitate to reach out to us!🙌 #EmployeeExperience

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Lighting Beetle* @lightingbeetle

a year ago

On the 26/9, at the Upterdam conference, we will introduce our latest trend report mapping how the new reality changes customer behavior and how brands can react in order to grow. Take your own printed copy at the conference. Electronic version coming soon.

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Lighting Beetle* @lightingbeetle

a year ago

Do you know whose project was online property tax payment in Bratislava? Right, It was Slavo Oslej, the Service Designer of mesto Bratislava and the guest of the latest episode of Minimum Viable Podcast! Listen in 🇸🇰, or read in 🇸🇰, 🇬🇧 coming soon. lbstudio.sk/sk/zurnal/mini…

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Lighting Beetle* @lightingbeetle

a year ago

Our Lead Developer, Adam Močkoř will talk at the Webstack Conference about the key aspects of fruitful collaboration between design and development teams. Webstack Conference is happening on the 25/9, at HubHub Twin City C in Bratislava. #Design #Development

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Lighting Beetle* @lightingbeetle

a year ago

Those of you attending @uxconvienna, don't miss Kristína's talk on building CX maturity in traditional organizations. On-site, we will also have our stand where you can come for a talk and CX assessment. We also have one remarkable surprise prepared for you, so stay tuned!🙌