MASN Help Desk @masnHelpDesk
The Mid-Atlantic Sport Network's Customer Service Team - Here to help with any questions our MASN viewers may have during live baseball broadcasts. masnsports.com Mid-Atlantic USA Joined March 2010-
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We've received multiple reports of issues from Verizon subscribers. Thank you for your patience as we look into this. No other reports have come from viewers of other systems.
We are aware of the audio issues for the WSH@PIT game on MASN2. The techs are working to fix it asap. We apologize for the inconvenience.
Reminder: Tonight's TOR vs WSH game will be aired for free on YouTubeTV. Please refer to the below links for more information. mlb.com/nationals youtube.com/watch?v=pW05oI… tv.youtube.com/browse/mlb-UCu…
If you are a Verizon customer and had trouble logging into the MASN app, please try again. Verizon has informed us that authentication issues have been fixed. If you still have issues, please contact us through MASNsports.com
For Fios viewers, the Orioles game is on channel 577, not 579.
Originally, the Nationals vs Marlins were scheduled on MASN for tonight and tomorrow. But due to postponement, the Orioles game has been moved to MASN for both games. The last min schedule change may not be reflected in your guide.
For Comcast Xfinity viewers, the Orioles game may be airing on channel 845, despite the TV guide saying 844.
Upon investigation, VCU Productions is currently having issues coming out of their facility. They are aware and working on it. We apologize for any inconvenience.
We are aware of the technical difficulties and are working to resolve them ASAP.
Comcast is currently experiencing outages all throughout the Beltway region. We are working on resolving the issue as soon as possible. Thank you for your patience.
We've notified DTV of the issue with the Nats game on MASN. They're looking into it. Game seems to be on now though!
MASN experienced a brief outage due to weather related issues. We immediately troubleshooted the issue. We apologize for any inconvenience.
As we have become aware of these technical problems, MASN has immediately contacted the providers for immediate resolution.
During Nats Talk, one of talent felt under the weather. MASN decided to postpone the show. Nats Talk will return next week as scheduled. We will have an update at 12p on Wall to Wall Baseball.
Verizon has been notified about the audio issue, and are working on it, Thank you for your patience.
Update on VZ audio issue: VZ says they hear issue on Arris set top boxes. Other boxes are fine. They are troubleshooting. Thx for patience.
We are aware of the audio issue and working to resolve it shortly.
@WillMrGrouch @masnsports Currently our feed is fine. I have talked to a rep for Cox. Their feed is fine as well. Please contact Cox at 1-703-378-8422
Comcast has notified us that the issue is now resolved.
Comcast is aware of the issue with MASN and are working to get it resolved. We hear reports that MASN HD on ch 845 is showing the game.
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