Michael Fester @michaelfester
Building @14__ai: Customer support for 1000x teams (YC W24) https://t.co/PqFFXPtN22 14.ai San Francisco Joined June 2009-
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Just gave a talk at the @ycombinator CTO conference about deploying AI agents at scale, using TypeScript and @EffectTS_. Awesome audience, the appetite for Effect is real!
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We installed @cluely in our company fridge... I noticed hot sauce disappearing, certain LaCroix flavors being disproportionally drank, and leftovers sitting in there forever. Not anymore. To announce this update, I caught @marieschneegans in the act, taking the hot sauce out…
Yes. What is needed is strong (and for that matter, AI-agnostic) primitives (structured concurrency, composability, streaming, resumable workflows, telemetry, ...). The "right" level for abstraction for us is @EffectTS_.
Yes. What is needed is strong (and for that matter, AI-agnostic) primitives (structured concurrency, composability, streaming, resumable workflows, telemetry, ...). The "right" level for abstraction for us is @EffectTS_.
Marie Antoinette learned the hard way what bad customer support feels like. Your customers ask for bread. You tell them to eat cake. You lose your head. Listen to your customers.
Poker night for founders... What could go wrong?
happy 14th, intercom. grandpa’s still got it.
What’s it like starting a company with your life partner? Is this our board meeting or Sunday brunch? For us, it’s been one of the best decisions we’ve made. We’re deeply aligned on values, ambition, and what we want to create in the world. And we’re incredibly…
The original AI agent. Never forget. If you get this reference, you qualify for the “back in my day” discount
Early-stage founders know they should stay close to customers. Listen deeply. Ask questions. Understand their pain. But there’s a trap: building everything customers ask for. It feels like you’re being responsive. In reality, you end up with five different products for five…
Last week I gave a talk at the Support Driven conference in Las Vegas. As a newcomer in a space dominated by Zendesk and Intercom, I didn’t expect a packed room. Customer support conferences have usually been about metrics like ticket deflection rates and CSAT scores, not topics…
Michael Fester retweeted
Lately I’ve been dealing with something I never thought I’d have to: paparazzi showing up to my house. I don’t know when it became acceptable to camp out with a camera in someone’s driveway, yelling questions about legacy customer support. It’s exhausting. I value my privacy,…
Being a second-time founder is a completely different game. As a second-time founder, I’m more patient with the process and more ruthless with decisions. I don’t confuse activity with progress. I don’t chase complexity. And I’ve learned that the hardest part isn’t building the…
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