"Every interaction between the government and the American public is an opportunity to deliver the services our people expect and deserve. And when we don’t, that’s a cost to our nation." #civictech
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Authors @Hodge_hearts_CX and @amstienstra break down the government's nationwide effort to implement equitable, human-focused civic design that serves all people. Check it out in @Digital_Gov digital.gov/resources/embe… #civicdesign #civictech