Query Foundry @queryfoundry
Managed IT services provider focusing on network services queryfoundry.com Sydney, New South Wales Joined September 2012-
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We will be sending out an email to all affected customers later tonight as well. Please accept our apologies.
For those of you interested in finding out more about what exactly went wrong, please find the RFO at puu.sh/tqniQ/c1b73f88…
Please excuse any delays in responding to tickets, we are working through the queue and will get back to everyone as soon as possible.
We would like to thank everyone for sticking with us in this stressful time, please accept our sincerest apologies.
All services in DFW should be gradually coming back online, a RFO is being prepared and will be made available shortly. too.
Unfortunately, it appears that the XCs between our network and colo pops through Alpheus are not passing enough light in DFW. (cont)
Investigating further, services should be restored soon.
DFW Update 2 - hw replacements completed. Unfortunately, this appears to have caused some issues with our virtual-chassi config. (cont)
DFW Update 1: Switch fabric module failure in one of our core routers is responsible for the outage. We're working to replace w/ vendor.
Aware of a service impacting event on the Dallas region, this is being looked into.
JFK should be back up. It was due to a problem with the router firmware, more investigation pending.
We're aware of a potential issue impacting our JFK/NY location. Investigation currently ongoing.
If anyone needs a formal RFO, please send us a ticket.
The dallas outage this morning was due to a large scale DDoS that saturated all of our internal uplinks.
Aware of a service impacting issue on one of our racks in the dallas region, investigation is already in-progress.
Query Foundry would like to wish customers, partners and its employees a happy new year!
Just a heads up, LAX maintenance is in about 30 minutes.
We're aware that the NY pop is experiencing technical difficulties, and are working to resolve them ASAP.
Maintenance is over, if you're still seeing any issues -- please ticket!
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