So @thameswater if your lines are down, stop allowing people to get lost in your IVR hell trying to get to speak to someone when you know it's impossible?! Just put a message on your support number SAYING you are having issues and to call back later!! #Wasted30mins
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@radnip Apologies, Francis. If you still need help, please drop me a DM and I'd be happy to assist - Shaks