Scott Dixon @scott_expert
Consumer Champion | Consumer Editor Candis Magazine | Consumer & Motoring Disputes Expert | Freelance Writer & Author. Views & opinions my own. thecomplaintsresolver.co.uk Edinburgh, Scotland Joined June 2019-
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Have you ever been told, "It's out of warranty - there's nothing we can do?" Pleased to help a @SkyNews Money Blog reader with advice on this problem. 'My £1,200 Samsung TV broke within two years but they won't give me any money back' news.sky.com/story/money-bl… #ConsumerRights
Another day and another complaint - this time it's Haven Holidays - rated 1.9* on Trustpilot - let's see how they respond when I get involved! 👊
On tonight's show: - Motorists in line for a compensation pay-out from motor insurers - Your legal questions answered ☎️0345 60 60 973 📲84850 X @LBC See you at 9pm
Two years ago, I was piecing my life back together after collapsing from a stress-related seizure in April 2023. I was blue-lighted to A&E, gave up my licence, had an MRI & got the all-clear. That same year, despite everything, I still won over £111,000 in refunds for consumers.…
There are no stupid questions when it comes to your consumer rights. Asking the right question can be the difference between losing £1,000 and getting it back. On #AskAStupidQuestionDay, ask away - and know your rights. amzn.to/2TK4A8G #ConsumerRights #WinWithScott
Your hard hitting Sunday Post.
Good advice here. YouTube videos are good to learn how to change wiper blades (all easy when you know how!) & saves you a few quid.
Good advice here. YouTube videos are good to learn how to change wiper blades (all easy when you know how!) & saves you a few quid.
"It's diabolical"... the words of head teacher Joanne who's faced weeks of delays in getting her pension after a 40 year career in education and 2 years in the planning. Lots more on @Moneybox with @paullewismoney @bbcdanw bbc.co.uk/news/articles/…
So what are we complaining about today? Mine’s the sheer sense of entitlement of strangers demanding free advice on disputes when they stand to win big money. Since when did “please” and “thank you” go out of fashion?
Retailers love excuses. ‘Sold as seen’, ‘out of warranty’, ‘nothing we can do’. ❌ On #NoExcusesDay remember: excuses don’t override the law. Know your rights, win your fights. 📚 amzn.to/2TK4A8G #ConsumerRights #WinWithScott
Best £3K I spent in April 2018 - 1 previous owner, full service history with @LookersGroup - 51K on the clock - spent over 5 hours detailing & polishing it today with the best products available. Look after your car & it will look after you - that's 17 y/o now!
Hi @edinhelp - can you please arrange for this to be fixed & give me a reference number. It's on the main Old Dalkeith Road East Mayfield junction. This is an A road that's meant to be inspected monthly & doesn’t happen overnight. Thanks 😊
If you're a female driver in South London, do please watch out for a scam where a moped driver 'crashes' into you and then tries to scam you for money. It's going round Clapham, Wandsworth etc and has just happened to a friend of mine.
As if life isn't hard enough for shop owners, this reader was harangued by his energy firm for a year after he closed. An example of energy firms' go-to approach of insisting you have to pay and hoping you give in, rather than checking the account. thisismoney.co.uk/money/bills/ar…
Hi @RachelFairfiel1 - you don't have to wait indefinitely. Contact your bank/credit card provider & make a chargeback to dispute & reverse the transaction citing 'breach of contract' under the Consumer Rights Act 2015. S22(3) CRA 2015 gives you a 'short-term right to reject'…
Hi @RachelFairfiel1 - you don't have to wait indefinitely. Contact your bank/credit card provider & make a chargeback to dispute & reverse the transaction citing 'breach of contract' under the Consumer Rights Act 2015. S22(3) CRA 2015 gives you a 'short-term right to reject'… https://t.co/6u31fK5QHO
Facebook has reminded me it's been 5 years since @currys blocked on on X for helping too many of their customers with complaints. This is a reminder to use a proper retailer instead (look at the replies on their account to see why!). #WePutOurCustomersLast #CX #CustomerService
Really impressed with Barbara's knowledge of the Consumer Rights Act 2015 @kayeadams @BBCRadioScot - brilliant! She knows everything inside out!
What a life and what a woman! An incredible read.
🚨 Can a typo let you off a speeding fine? I’m back in @thetimes Ask the Experts tackling a question many drivers worry about: if the time on your speeding photo doesn’t match the notice, does that give you a defence? Read my advice: buff.ly/vSjoifo #ConsumerRights

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