ShopDispatch @shopdispatch
AI & ops tips that help trade shops book more jobs. HVAC · plumbing · electrical · roofing. Joined September 2026-
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@Marquez_Service Hard call, especially with someone who was there day one. Writing the standard down (first-appointment time, photo minimum, callbacks) is what makes it fair to the new hires too.
A callback that just says “any thoughts?” is another follow-up for later. Ask for the decision. shopdispatch.github.io/shopdispatch/p…
@BrandonPahler Weekly to daily view is a great year-one milestone. Funny how the CSR usually feels the growth before the reports show it.
One opening line, three tries at most, then write down what happened. That’s the whole callback habit. shopdispatch.github.io/shopdispatch/p…
@tuckeryarb @bot That 74.1% window is the one I'd pull recordings on. A one-window dip usually traces to one thing: a price question nobody had an answer for, a slow pickup over lunch, a caller out of area. Tagging a reason on each unbooked call turns the dip into a fix instead of a bad day.
@therobertbrooks That 2am water-damage text is the real ownership tax. The part that matters next is whether it lands on someone who can book a tech before 7, or just sits until the office opens.
“I’ll call you back” isn’t a promise. Call them first, the same business day, and offer a real time. shopdispatch.github.io/shopdispatch/p…
Send the tech's name with the arrival text. A homeowner opening the door to a stranger is nervous. One who was told "Mike from us, around 10" opens it faster and calls you again next time.
@LuckyHVACGuy You mentioned 48% on your own count versus a vendor number 25% higher. That gap is the whole story. Worth tagging why each unbooked call didn't book too. Price and timing mean something very different from "caller hung up on the bot."
@HVACSEO Cheapest fix we've seen: every call that doesn't book gets one reason tagged before the next one rings. Price, timing, out of area, wrong number. A week of that and booking rate stops being a guess.
"Someone will call you back" isn't a callback. Give a time, even a wide one, and put a name on it. If the time slips, call before it passes. People wait better when they know how long.
Ten letters taped by the phone, one circled per call that didn’t book, read every Friday. That’s the whole reason log. No software required. shopdispatch.github.io/shopdispatch/p…
Keep a short list of customers who said "sooner if you can." When a job cancels at 7am, call that list first. A cancelled slot doesn't have to be dead time if someone already asked for it.
“Wrong number” and “fee declined” aren’t the same miss. One was never a job. The other is your fee conversation. shopdispatch.github.io/shopdispatch/p…
Text the day before with the window and a simple reply option: yes, or call us to move it. A no-show you hear about at 4pm is a slot you can refill. One you find on the porch is gone.
Answered isn’t booked. When a call doesn’t book, write down why before the next one rings. Otherwise your booking rate is a guess. shopdispatch.github.io/shopdispatch/p…
Ask at booking: gate code, dog, where to park, who'll be home. A tech who finds a locked gate at 8am lost the slot and the next one. Thirty seconds on the phone saves a wasted roll.
Dragging the first call to 7:30 doesn't move the window the customer was told. The leave-card asks what they were sent, not what the calendar square says. shopdispatch.github.io/shopdispatch/p…
"On order" is not a date. If the part isn't on the truck, name the day you expect it and who calls when it lands. A blank ETA is how a sold job turns into a second shop.
Three honest endings for a morning job: rolling, holding, or not today. "They're first up, we'll see" is a false roll. shopdispatch.github.io/shopdispatch/p…
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