Supertrace AI @supertraceai

We’re heading to Austin. 📍 Supertrace AI will be at DataCloud USA & Metro Connect Fall, September 1–3. Mahir & Walter will be there talking AI, network operations, troubleshooting, and the future of infrastructure. If you’re attending, come find us! #Datacloud #MetroConnect

We're excited to welcome Pete Cho to the Supertrace AI team as a Staff Network Engineer! Pete brings decades of network engineering experience across Fastly, NYU and Gemini and will help us continue building the future of AI-powered network operations. Welcome to the team, Pete!

Every NOC team has a Steve. The engineer who knows why the BGP session flaps at 2 AM. The one who can decode carrier notices. The problem? Most of what keeps your network running lives in one person's head. What happens when they leave? supertrace.ai/blog/the-triba…

We're excited to welcome Kelsey Jenal to Supertrace AI as a Software Engineer! Kelsey brings deep experience in backend engineering, automation, and logistics systems. We're thrilled to have her helping build the future of AI-powered network operations. #AI #Engineering

We're excited to welcome Gabriel to the team as a Senior Software Engineer! Gabriel brings experience across frontend engineering, cloud platforms, and developer education. We're thrilled to have him on board as we build the world's first AI-powered Network Operations Center.

We’re excited to welcome Nathan to the team as our Founding Software Engineer! Nathan brings experience across full-stack development, cloud systems, and scalable infrastructure as we build the world’s first AI-powered Network Operations Center. Welcome to the team, Nathan!

We wrote about why general-purpose LLMs fail at protocol-level troubleshooting, what network-aware AI actually requires, and how our team is solving this every day. supertrace.ai/blog/llms-dont… #NetworkOps #AI #BGP

Making AI useful for BGP is not a prompting problem. It requires live state, topological reasoning, temporal memory, and policy awareness. We call this the context problem: giving the model the same situational awareness a senior engineer would have.

Ask a general-purpose LLM to diagnose a BGP route leak and it will give you a confident, well-structured answer that would almost certainly make the problem worse. It knows the theory, but it has never seen your routing table, your topology, or your policies.

We’re excited to welcome Andrei Shevtsov as Head of Engineering. With 10+ years building and scaling distributed systems, he’s the right leader for what’s ahead. Supertrace AI is building the first AI Network Operations Center and we’re just getting started. Welcome, Andrei!

Most tooling was built for one side, not the bridge between them. We wrote about where the SRE and NOC worldviews actually diverge, and why the gap between them is where MTTR goes to die: linkedin.com/pulse/sre-vs-n… #SRE #AINOC #NetworkOperators #NOCEngineers

Modern infrastructure failures do not respect org charts. A 500 error could be a thread pool. It could also be a misconfigured optical interface three miles away. SREs live above the network line. NOC engineers live below it.

More on why "what do I do" is the real gap in network operations, and where we think it closes: supertrace.ai/blog/evolution… #NetworkEngineers #AINOC #NetworkAgents #AI #NetworkOps

Your dashboard tells you the link is degraded. It does not tell you what to do about it. That answer lives in a runbook from two years ago, a Slack thread from last time, and the head of your most senior engineer. None of it is in your observability tool.

It’s so exciting to see @supertraceai get the press it deserves ! 🚀🚀 He’s incredible product for network operators. fierce-network.com/cloud/supertra… Thanks @DGoovaerts & @FierceNetwork for the feature!

Stoked to share what the @supertraceai team has been grinding on for the last year! 🚀🚀 fierce-network.com/cloud/supertra… Thanks @DGoovaerts & @FierceNetwork for the feature!

Full piece from @DiaMariesbeat at @FierceNetwork_ fierce-network.com/cloud/supertra… #AI #NOC #NetworkEngineers #EngineerTalent

100,000+ devices across ISPs, enterprises, and data centers. And we're just getting started. ⬇️

Networks are scaling to meet AI demand. The workforce maintaining them isn’t. fierce-network.com/cloud/supertra…