Swifteq @swifteqapps

🧐 80% of customers try self-service before reaching support. But if your Zendesk knowledge base is outdated, you’ve lost them already. Start small: audit, clean up, set guidelines. A fresh KB = faster answers + fewer tickets. swifteq.com/post/redesign-…

Thinking about the Zendesk Admin Certification? 🚦swifteq.com/post/zendesk-a… 👉 Don’t just memorize 👉 Practice in a sandbox 👉 Don’t skip Guide 👉 Lean on your peers The badge won’t replace real-world skills, but it can boost confidence + open doors.

Is the Zendesk Admin Certification Worth It? Let’s Find Out - mailchi.mp/swifteq/zendes…

Ever sent a support email that said “Hello FIRSTNAME”? 😬 Zendesk placeholders fix that. swifteq.com/post/zendesk-p… They auto-pull names, IDs & priorities → faster replies + consistent CX. Personalization without the copy-paste! ✨ #CX #Zendesk #Swifteq

The Complete Guide to Zendesk Placeholders - mailchi.mp/swifteq/zendes…

10–15% of your ticket backlog = duplicates. swifteq.com/post/zendesk-a… Zendesk apps like Merge Duplicate Tickets & FlowEQ cut the noise so agents can focus on real customers. Automation isn’t replacing empathy, it’s making space for it. 💡#CustomerSupport #Zendesk #eCommerce

Docs used to take weeks. Now AI scans code, drafts guides & translates in minutes. swifteq.com/post/ai-techni… But the magic isn’t in the AI, it’s in the writer who knows how to guide it. Technical writing isn’t disappearing. It’s evolving. #CustomerSupport #Zendesk #Swifteq #CX

Technical Writing in the Age of AI - mailchi.mp/swifteq/zendes…

Do you really need multiple help centers? swifteq.com/post/zendesk-m… More brands = personalized support ✅ but also admin overload ❌ Sometimes, one unified center with smart segmentation is all you need. Which works best for your team: 1 hub or many? #CustomerSupport #Swifteq

Fast replies ≠ great support. Zendesk SLAs measure what matters: FRT, NRT & TRT. But beware—bad targets = bad behaviors. swifteq.com/post/zendesk-s… Start simple, track smart, adjust often. That’s how you build trust, not just speed. #CX #SupportOps #Swifteq #Zendesk

Ever had to explain why a VIP ticket got missed? 😬 - mailchi.mp/swifteq/zendes…

90% of customers expect an “immediate” answer -under 10 minutes. No human team can keep up, but your knowledge base can. With analytics, you spot weak articles, boost deflection & build trust at scale. 👉swifteq.com/zendesk-help-c… #CustomerSupport #CX #Zendesk #HelpCenter #Swifteq

What if you could deliver 24/7 support without night shifts or burnout? The Follow-the-Sun model makes it possible: tickets keep moving across time zones, agents work normal hours, and customers never wait. 👉 Learn more: swifteq.com/post/follow-th… #CustomerSupport #CX #Zendesk

Tired of after-hours coverage? Here’s a better way. - mailchi.mp/swifteq/zendes…

Backlogs aren’t just volume, they’re wasted effort. swifteq.com/post/zendesk-b… 🙃 Fix it with: 🔹 Clear SLAs 🔹 Smart triggers 🔹 Trend tagging 🔹 Contextual support Every reduced backlog = more time for your team + happier customers. 🚀 #SupportOps #CustomerExperience #Zendesk

Support gaps sneak in quietly: silence in meetings, repeated questions, shifting priorities. swifteq.com/post/communica… 👉 Fix it with check-ins, clear updates, open feedback. Strong comms = strong teams + better CX. #CustomerSupport #Teamwork #CustomerExperience

“We need to talk” ... about communication gaps - mailchi.mp/swifteq/zendes…

65% of customers want support in their native language. 40% won’t buy if they can’t get it. swifteq.com/post/multiling… Start simple: 👉 Translate your help center 👉 Use tools like Help Center Translate + ticket translators Multilingual support = higher CSAT, less churn.

Your entire knowledge base is… gone. swifteq.com/post/knowledge… It happens, human error, glitches, even bad migrations. When it does, panic won’t help, but preparation will. 👉 Backups save you 👉 Lock down permissions 👉 Have a clear recovery plan.

What to do when your knowledge base vanishes overnight 😱 - mailchi.mp/swifteq/zendes…