Touchpoints @touchpointsto

@TennisonEddie gas not on at move-in is the worst surprise... couch tonight sounds right, stay warm out there

guests want the wi-fi password on their first evening. you want to stop sending it again. put the answer at the wi-fi spot, with a clear label and a readable password. #STRhost #HostingTips

Would your checkout note make sense to a guest carrying two bags? Stand at the exit, read it once, and check what is required, where keys go and when to leave. What would you cut? #airbnbhost

never trust a guest who says "no worries about the dishes". worry about the dishes

@TennisonEddie the short list before check-in is where the one forgotten thing hides... hope today it's the easy kind

manual: the sequel

you sent the welcome book. the same question comes back. put that answer where the guest needs it, then use the spot's scan or click count as one signal for what to improve. #AirbnbHost #ShortTermRental touchpoints.to

a rainy afternoon shouldn't mean another round of "where's the guide?" messages. keep the answer easy to find at the guest spot, not buried behind extra steps. #STR #HostingTips touchpoints.to

twelve guest questions can mean twelve interruptions. start with one answer at the spot where it comes up, then check that spot's scans or clicks. #VacationRental #STRhost touchpoints.to

check-in turns into a back-and-forth at the door. the review you want is simpler: "easy check-in." make the arrival answer easy to find before the guest needs to ask.

guest: we love the place! can we stay longer host: sure calendar: lol, the next guest is arriving tonight

guests miss the welcome-book answer, then you repeat it in WhatsApp. which question would you put at a guest spot first? #ShortTermRental #HostingTips

guests reach the door and still ask how to get in. give the entryway one clear next step, leading to the arrival instructions you already have. #AirbnbHost #STR touchpoints.to

another guest asks a question that's already in your welcome message. put the answer at the guest spot that needs it, with its own tracked link so you can check whether it gets opened. #STRhost #HostingTips touchpoints.to

a guest is standing outside and the lock won't open. suddenly every other amenity can wait. a working entry code is the closest thing to magic hosts get.

@JSInteriorDes eye level is the whole trick... a card at the fridge gets read, a binder only gets opened after the text has already been sent

the same guest question lands again. was the answer hard to find or hard to follow? put it at the fridge spot and check its scan or click count before deciding what to change. #AirbnbHost #ShortTermRental touchpoints.to

every host thinks "this guest will be easy" and then the fridge is on the "max" setting

guests keep asking questions you've already answered. give the house-manual spot its own link so you can see whether guests open it, rather than guessing from total website visits. #STR #HostingTips touchpoints.to

you keep getting house-manual questions after sharing the guide. put the answer where guests need it, then check whether that guest spot gets opened. #VacationRental #STRhost touchpoints.to