Anne-Marie Osborne @AMOFAMOF

Mum, wife and nurse, always enjoying the bright sunshine of life Huddersfield Joined January 2011

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Anne-Marie Osborne @AMOFAMOF

3 years ago

Apparently it does not state standard

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@TUIUK caution travellers - the photo says 23kg luggage comes as standard on a river cruise, but this is not standard - some people get 20kg instead of 23kg. Always check your booking, don’t wait until later like me.

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Anne-Marie Osborne @AMOFAMOF

3 years ago

@TUIUK Yes - I will send you a direct message thank you

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Anne-Marie Osborne @AMOFAMOF

3 years ago

@TUIUK I hope you can help. Your river cruise information clearly states that ALL clients get 23kg and 10kg cabin luggage. However I find that I do not. How can you promote this on your websites/videos and then not give this, it makes no sense?

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Anne-Marie Osborne @AMOFAMOF

4 years ago

@VerisureUK I have tried to call and was on hold for 40 mins I then got cut off and used your chat but with disappointing results.my rear camera has not worked for 11 months and I want it removing but told it would cost me £80.that really is not right

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Anne-Marie Osborne @AMOFAMOF

4 years ago

@TUIUK my cruise is 1.9.22, 3rd vaccine 21.10.21. More than 270 days since last dose. Am I excluded from cruising because I got my doses when I was told to? Do I have to cancel my cruise?

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G @g_gudibandi

4 years ago

Best way to lose weight? Travel @British_Airways for a 24 hr trip and they will feed half a sandwich and a KitKat for lunch. Hardly any time to pickup anything to eat in between flights but delays the 2nd leg for baggage and still miss your bags #HorribleService

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Anne-Marie Osborne @AMOFAMOF

4 years ago

@IHGhotels I tried to enrol in your new promotion; 4xpoints. But it asked for a promotion code. Why? Why offer me this reward when it does not apply to me. I’ve been a member for a fair few years now and it seems rather mean. I tried to complain on your form, but it didn’t work

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@British_Airways Raj - it does not give one enough time. This is quite ridiculous #badelayedflights

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@British_Airways - what a lot of unhelpfulness. After travelling halfway across the world without issue on nonBAairlines, we return to BA planes cancelled.Simply told to rebook with BA, however, no direct flights to Manchester I look forward to our train tickets being refunded

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@British_Airways This is the response

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@British_Airways Hi Gavin message and details sent as requested

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@British_Airways I have and I got a weird message from one of your bots

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@British_Airways The link you spent fo mumr fund doesn't work - it says TH flight you cancelled has already left. Not helpful, will you help me. Please.

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@British_Airways Are you receiving any tweets about cancelling flights and not helping your customers? Just thought I’d ask…

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@jet2tweets 2 hours now that I’ve been on hold. I’ve messaged emailed and called. Please help

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@jet2tweets what’s your average wait time for answering calls?

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Anne-Marie Osborne @AMOFAMOF

5 years ago

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Anne-Marie Osborne @AMOFAMOF

5 years ago

@jet2tweets please please help me. How can I get someone to respond to my messages. I messaged on Thursday. It’s now Sunday and no response from you guys.