Business Systems @BSLHQ
For over 30 years we’ve worked with our clients to make great businesses better. Design | Implementation | Training | Bespoke Integration | Support bslgroup.com London Joined May 2014-
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Join the team at the @ForumOnline Spring Conference today! Our WFM experts are here to discuss your business challenges and how to optimise and future-proof you operations. Plus, win AirPods by taking our quick survey! bslgroup.com/workforce-enga… #ForumOnline #WFM #BusinessSystems
Business Systems is proud to sponsor NICE Interactions International 2024. Join our team to experience the latest innovation, expert analysis and best practice to transform your business. Book your tickets now: ow.ly/GB6550RkWmg #NICEInteractions #BusinessSystems
Come say hi to the team at next week's Customer Strategy & Planning Conference, hosted by the @ForumOnline, and discover how Business Systems can help you tackle your business challenges, optimise operations, increase agent engagement and reduce costs. #wfm #cx
The team is at the Financial Services Risk & Compliance Conference today. Attending? Stop by the stand and learn how Wordwatch helps organisations address record keeping challenges, simplify compliance & generate value from their interaction data. #wordwatch #financialservices
We're proud to support @RIPPLEAfrica, in building a sustainable future! 💪 This past year, we funded 1,136 seedlings for their tree-planting program. 🌳 Together, we're making a difference! rippleafrica.org #ESG #Sustainability #Treeplanting #ForestConservation
Wordwatch will be at the Financial Services Risk & Compliance Conference in London next week. Stop by our stand to discuss your record keeping challenges and how to consolidate your comms data, generate value from it and manage risk. See you there! #compliance #wordwatch
74% of banks plan on investing in new voice surveillance tech to manage risk and ensure compliance by 2027. This blog uncovers the driving forces behind this trend, and why voice surveillance is your next strategic investment. ow.ly/5LUi50R8b2w #surveillance #wordwatch
Are you getting the most out of your WFM solution? Book a FREE consultation with Business Systems, and discover hidden features in you current solution, maximise its value for your business and optimise your scheduling. ow.ly/s6xm50R8fpa #WFM #Business Systems
Ready to level up your workforce management? Read our latest guide covering the key trends and challenges facing contact centres in 2024, in order to optimise your operations and provide exceptional customer service. ow.ly/8mjG50R4gFv #workforcemanagement #contactcentres
The right Record Keeping solution helps organisations remain compliant, simplify data estates & safegaurd their reputation. Read our key considerations when buying a #communicationscompliance management system. ow.ly/eVwG50R1p3z #surveillance
This week, Wordwatch attended the launch of the @Team_1LoD 2024 Surveillance Report. The report presents key insights to help financial institutions benchmark their operations against industry peers and stay ahead of emerging trends in surveillance. bit.ly/3VucuU8
Read the 1LoD 2024 Surveillance Benchmarking Report, sponsored by Wordwatch, to gauge your operations against industry peers and discover the key trends affecting the future of surveillance in financial institutions. bit.ly/3VucuU8 #surveillance #compliance #wordwatch
Don't miss out! 📣 Empower your contact centre to support vulnerable customers. 🛡️ Join us with our partner @Calabrio, as we discuss how our client, @UKPowerNetworks, become an industry leader in supporting vulnerable customers. ow.ly/XRXi50QJUl3
Is the adoption of self-service harming customer satisfaction levels? ☹️ Explore Proactive Customer Engagement as a strategy for assisting customers before issues or needs arise, leading to better CX 🥰 ow.ly/utec50QU9FT #CX #contactcentre #proactivecustomerengagement
Struggling to stay on top of your legacy voice data? Read this blog to discover our 3-step solution to simplifying your #communicationscompliance management: ✔️consolidate, ✔️streamline & ✔️future-proof. bit.ly/legacy-voice-2… #legacydata #voicedata #datamanagement
Is your contact centre equipped to support #vulnerablecustomers? Join Business Systems, our client @UKPowerNetworks, and partner @Calabrio as we discuss how UK Power Networks is leading the way in supporting vulnerable customers. ow.ly/XRXi50QJUl3 #contactcentre
#AI is up, but customer service is down 📉. Balancing self-service with satisfaction is a #contactcentre challenge. Shifting to #proactiveengagement is a game-changer for seamless experiences, cost-cutting, & CLV🚀. Check out our on-demand webinar: ow.ly/9khf50QKCvY
Business Systems' 2024 Sales Kick Off 🚀 We held a number of engaging sessions presented by colleagues and left with a sense of inspiration and excitement for the year ahead 💪. Ready to join our fantastic team? Check out our latest vacancies here 👉 ow.ly/VQZn50Qzic3
Chief Architect, Andrew Jacobs, discussing effective Communications Compliance Management at Verint Engage APAC 2024. Learn how Wordwatch ingests, manages, & delivers interaction recordings from any platform & consolidates data into a centralised portal. bslgroup.com/wordwatch/
Become a Communications Compliance Management provider. Generate additional revenue and address your client's data management challenges by leveraging Business Systems’ technology and expertise. ow.ly/1rH350QG7Hj
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RT @BSLHQ: Some new ways to introduce the growing trend of 'gamification' into your workplace from our Head of Solutions & Architecture, Neil Draycott via Corporate Vision Magazine #Gamification #Productivity #performance #contactcentre #BusinessSystems x.com/corp_vision/st…
Businesses always look for ways to increase productivity. People like a challenge and ‘gamification’ gives employees something to work towards. Here, we discuss some ways to introduce this growing trend into your workplace.👉 zcu.io/j5Zs #CorporateVision #Gamification
2 weeks until Virtual Agent Engagement Forum with @BSLHQ bslgroup.com/resources/even…
The team are please to be at #ForumConf today - come say hello
Agent Burnout is a Real Challenge. What Can You Do to Fix This? callcentrehelper.com/agent-burnout-… @BSLHQ #Management #EmployeeExperience #contactcenter #callcenter
Why WhatsApp Fines Are the Next Non-Compliance Nightmare callcentrehelper.com/whatsapp-fines… @BSLHQ #contactcenter #callcenter #Strategy
Guide: Managing Millennials in the Contact Centre Workforce Download bslgroup.com/resources/whit… @BSLHQ
Top 4 Ways To Optimise Contact Centre Operations Within Healthcare callcentrehelper.com/optimise-conta… @BSLHQ #contactcenter #technology #customerservice
Congratulations to the following companies who are now certified to #CyberEssentials via our great Certification Bodies: @EUSkills via @MTI_Technology , @stphilips via @OmniCyber_Sec and @BSLHQ via @ProtectionGIntl
Integrated Care 24,@CleoSystems and @BSLHQ are delighted to have been awarded Highly Commended for Best Healthcare Analytics Project for the NHS at the #HSJPartnershipAwards 2022. You can read more about the project here: ow.ly/C0za50IuIBA #MadeToBeBrave
Table 63 @hsjpartnership #HSJPartnershipAwards What a team! @ic24uk @BSLHQ @CleoSystems #urgentcare #nhs111 #speechAnalytics #nexidia
Congratulations to our team at the @hsjpartnership awards last night. Highly commended in the healthcare analytics category with @BSLHQ. Access to the use of speech & text analytics really makes a difference in supporting us to make positive and sustained change #QI #QITwitter
We're really excited and proud to reach the shortlist for the @hsjpartnership awards with our partners @BSLHQ and @CleoSystems #MadeToBeBrave #hsjpartnershipawards
The shortlist for the Best Healthcare Analytics Project for the NHS #HSJPartnershipAwards includes @anaplan, @SCAS999, @BSLHQ, @ic24uk, @nclstp, @NHS_NCLCCG, @CernerUK, @Carnall_Farrar, @healthdpt, @EY_UKI, @TOUR_KCL, @LCP_Actuaries
Thank you all who attended our virtual conference this week and we hope you have gone away with plenty of new learning. We can’t wait to see you all again on Tuesday 9th Nov, for our face-to-face Community Connection event. Here is a sneak peak of some of our free merchandise.
#TechTuesday We’re delighted to announce that we’re leading the way for NHS 111 contact centres with the use of AI-enabled speech analytics technology, Nexidia (@NICELtd). This platform will help us to better understand patient sentiment ➡️: ow.ly/6dRE50F9KFd #MadeToBeBrave
We are looking forward to our new and continued partnerships with The AA, Santander UK, Sabio and Business Systems
All morning sessions are now done, some great discussions around AI & Automation and Analytics. Followed by brilliant showcase fron Calabrio around tangible tactics. Up next are our lunchtime technology showcases with Intradiem at 12:30 and Sabio at 13:15. #ForumConf
Day 2 of our Customer Strategy & Planning Conference is about to start. This mornings sessions are: -Keynote: Harnessing AI & Automation at 9:30am, hosted by Stu Dorman at Sabio -Workshop: AI & Analytics at 10:30am -Technology Showcase hosted Calabrio at 10:30am
We would acknowledge our partnership with B&CE, NHS BSA, Capita Customer Management, DHU Health Care, FIS, Hiscox, Moneybarn, Parliamentary and Health Service Ombudsman & Tesco Bank. Not a member? Take a look at how we can help within your organisation: www2.theforum.social/becomingamember
Day 2 of National Conference Networking Week is complete! We hope to see you tomorrow for our last networking session on Asynchronous Messaging.
webinar poll - What is the Top Challenge Your Contact Center is Currently Facing? 17% Increased Interaction Volumes, 16% Longer Handle Times, 10% Demanding Customer Needs, 23% Managing Work-From-Home Workforce, 34% Maintaining Work-From-Home Technology & Security @NICELtd
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