Chris Rainsforth @chrisrainsforth

Director @forumonline #learning #bestpractice #community #customerexperience #callcentres #contactcentres #planning #insight #quality #awesome(all views my own) theforum.social Newcastle Upon Tyne, England Joined March 2013

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Chris Rainsforth @chrisrainsforth

6 months ago

Been waiting for my tax refund from @HMRCgovuk @HMRCcustomers for over 6 months. You can’t speak to anyone on the phone with an awful IVR telling me to go to the online help which is woeful. They sharp take my tax but not keen to give back. Gets worse every year #awfulservice

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Chris Rainsforth @chrisrainsforth

a year ago

What a day! What a goal! Up the Dinny Village #UTDV

Dinnington Village F.C @dinnyvillageFC_

a year ago

What a day! What a goal! Up the Dinny Village #UTDV

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Dinnington Village F.C @dinnyvillageFC_

a year ago

This Sunday we finally play High Street Blyth, in the Pauline Gainford Cup Semi-Final. Due to council pitch closure’s this will take place at Newburn Leisure. Winner faces @NewshamSC in the final @ Croft park on the 28 April #UTDV #cdsfl #cupfever

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Dinnington Village F.C @dinnyvillageFC_

2 years ago

This Sunday’s game see’s us on our travels to face seghill. Been a while since the lads played, but every faith they will kick on from last outing #UTDV #cdsfl

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Dinnington Village F.C @dinnyvillageFC_

2 years ago

Next game Sunday see’s us against @NewshamSC in the minor cup. Both in same league but yet to meet, hoping for a cracking game and what ever result back at the bar for a 🍺 because that’s what Sunday football is all about. Football and respect #cdsfl #UTDV

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Lee @LeeMUFC7

2 years ago

Wolves fans angry about last night’s challenge have probably forgotten this last season.🤔

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Chris Rainsforth @chrisrainsforth

3 years ago

#NewProfilePic

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Chris Rainsforth @chrisrainsforth

3 years ago

So excited 😆 #littlemixlastshow @Dominos_UK @laraloulaa @amy_greenie_

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Chris Rainsforth @chrisrainsforth

4 years ago

Founded over 20 years ago by long-time telecommunications industry analyst Paul Stockford, Saddletree Research has been providing leading-edge industry information on contact centre market segments. Paul has decided this year is the time to retire, bu... tinyurl.com/y89u3c2m

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Chris Rainsforth @chrisrainsforth

4 years ago

Many of you will be familiar with Hellmann's mayonnaise - a brand owned by our customer Unilever. They have recently launched their "Fridge Night" programme, which helps to reduce food waste, and save families money and time. The "Fridge Night Ap... tinyurl.com/ycv7kuhy

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Chris Rainsforth @chrisrainsforth

4 years ago

Great to see that we've been shortlisted in two categories in the forthcoming RegTech Insight Awards Europe hosted by A-Team Insight; we're in the running to win the following awards: 💪 Best Vendor Solution for Managing Operational Risk 💪 Best Solut... tinyurl.com/yczylsrb

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Chris Rainsforth @chrisrainsforth

4 years ago

Is your contact centre being asked to be more efficient with its costs this year? Or should that be being asked to cut costs once again?! If so, then Dick Bucci - Founder and Chief Analyst at Pelorus Associates - provides food for thought in his lates... tinyurl.com/y7lv8cfo