As I always say, transit leaders should be riding transit. You can't make good decisions about a service you're unfamiliar with. Saying "I grew up riding the bus" doesn't give you a pass to not ride the system today. nyc.streetsblog.org/2023/03/14/exc…
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@jahorne ABSOLUTELY. At the very least, it's a morale booster for the operators & front line staff to see the leaders actually take an interest in what's going on day to day. Our drivers sure appreciated it when I visited them & rode with them.