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Jonathan Shroyer @ChiefCXOfficer

Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creators chiefcxofficer.com San Mateo Joined October 2013
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Jonathan Shroyer @ChiefCXOfficer

3 months ago

Just found this family owned and operated business...today's the day to be a quilter. 25% off fabric, free shipping to US site wide Longarmsupplies.net

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

Leadership 101: Take initiative, but respect the contributions of others. Challenge yourself, but recognize your limitations. Trust your instincts, but seek wise counsel. Leaders know how to spot the fine lines.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

I’ve had 20x returns on my investments. My number one rule? Invest in people, not companies.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

7 things to do after 9 pm: ↳ Read ↳ Turn off your phone ↳ Listen to classic music ↳ Bonding time with your spouse ↳ Journal about your day ↳ Practice gratitude ↳ Meditate The best things of life are priceless

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

Feedback is important. But most people give vague feedback. 1. Be specific 2. Be constructive 3. Give compliments 4. Listen back 5. Give actionable steps Feedback for the sake of "feedback" won't cut it.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

What people used to value in the workspace: - Free coffee - Annual bonuses - Happy hour What people value now: - Hybrid work model - Focus on mental health - Work-life balance Times change. Priorities change. Your approach has to change as well.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

What they see: - A satisfied customer What I see: - Someone who'll buy again - Someone who'll refer our work - Someone who values our relationship Invest in customer experience as much as you invest in customer acquisition.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

Underrated marketing strategy: Go the extra mile for every client. No one will promote your business more than a satisfied customer.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

The selling environment has changed. We need to adapt: Selling → Helping Marketing → Educating Telling → Showing Pitching → Listening Profit → Customer Satisfaction Do you agree?

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

7 different types of rest: → Physical rest → Mental rest → Spiritual rest → Emotional rest → Social rest → Sensory rest → Creative rest We need to shift the conversation. Physical rest is only a piece of the pie.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

Dreaming is great. Manifesting is better. Ideation is great. Implementation is better. Planning is great. Execution is better. Preparation is great. Adaptation is better.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

Hard skills land you a job. Soft skills land you a career. I put together a free PDF with 10 soft skills everyone should learn. I'll send it your way, just: Like + comment "send" (must be following)

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

Research shows: 42% of customers expect a response from customer support within 60 minutes. Being efficient is underrated.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

Studies show: 73% of customers in the US are willing to switch brands after a single poor customer service experience. Don't neglect your customers.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

As of 2023: 3.09 billion people actively play video games. This is one of the most underrated industries in human history.

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

The most popular starting date is “tomorrow”. Make yours “today”

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Jonathan Shroyer @ChiefCXOfficer

7 months ago

You’re not lazy if you wake up after 8am. You’re not weak if you show vulnerability. You’re not boring if you like documentaries. Everyone’s different.

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