Citycom Solutions @CitycomSolution

Citycom provide services and solutions to financial institutions helping them manage their risk. citycomsolutions.com AMERICAS, EMEA, ASIA PACIFIC Joined September 2013

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Citycom Solutions @CitycomSolution

4 years ago

Seems like the New Sheriff in Town is getting back on his Horse? As the article seems to suggest, this may be a warning shot "under a new regulatory regime".⚡️ lnkd.in/dNTqPM6X Do you want to know how ARC can help you? Visit us on 👉lnkd.in/drNvx6zv #monitoring

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Citycom Solutions @CitycomSolution

4 years ago

The level of #compliance fines on #WallStreet in the year ended to September has now gone down to $3.9 billion, from a 2020 high of $4.6 billion🤔 We have had wide vaccine deployment & greater sales of ARC Assure. Do you want to know more? Visit 👉lnkd.in/dS_gUcv6

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Citycom Solutions @CitycomSolution

4 years ago

Our analysis shows that nearly 30% of calls that are recorded don't get to the recorder properly... But I am sure you have planned for that🧐 Try our free independent assessment and understand the accuracy of the call records you think you have now👉lnkd.in/dS_gUcv6

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Citycom Solutions @CitycomSolution

4 years ago

Do you know if your voice recordings are all in order? Voice recording reconciliation is made easier with ARC Assure! Don’t miss an opportunity and check our offer of a free ‘health check’ Sign up for your free health check today! lnkd.in/dS_gUcv6 #accuracy #CDR

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Citycom Solutions @CitycomSolution

4 years ago

The SEC seem to be starting a new set of investigations into what Wall Street has been saying. lnkd.in/gJfEEyV7 Don't think you have immunity from that? Unless... lnkd.in/d3puuBRp #accuracy #CDR #CDRreconcilliation #voicerecording #arcassure #citycom

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Citycom Solutions @CitycomSolution

4 years ago

ARC Assure processes your voice recording files surfacing issues of accuracy, quality and usability. If you want to find out more, visit citycomsolutions.com/arc-assure #accuracy #quality #usability #voicerecording #arcassure #citycom

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Citycom Solutions @CitycomSolution

4 years ago

Citycom ARC provides you the technology framework to ensure existing communication systems work, safeguarding your digital journey. Would you like to know more about us? Get in touch and book a demo now: citycomsolutions.com/contact #Lockdown #FinancialServices #InvestmentBank

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Citycom Solutions @CitycomSolution

4 years ago

The pandemic has accelerated the shift towards #DigitalBanking, with more than half the world’s population expected to be using digital banking by 2026. Well-executed digital strategies have leveraged chatbots, #cryptocurrency trading, and more: tek.io/3rWXwF4

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Citycom Solutions @CitycomSolution

4 years ago

The pandemic has caused us to become increasingly reliant on #EmployeeMonitoring tools. When monitoring employees - as is required for #FinancialServices sector employees - this needs to be done within acceptable and legal boundaries. Read more: bit.ly/3fBx0w1

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Citycom Solutions @CitycomSolution

4 years ago

At Citycom, we have revolutionised the way you can monitor your agents’ #CustomerExperience and performance. #ARCInsight uses call metadata, transcription content, and analytics to help ensure your agents are adhering to company standards. Learn more: bit.ly/3gQvKpp

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Citycom Solutions @CitycomSolution

4 years ago

Video conferencing platform Zoom has agreed to shell out $85 million after admitting it violated users’ privacy rights by sharing personal #data. The platform has also promised to bolster its #security practices after it let hackers disrupt meetings: reut.rs/3jpLws8

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Citycom Solutions @CitycomSolution

4 years ago

Why choose #Citycom? One of our clients, a top 20 #InternationalBank, put it best: “Citycom assisted us to highlight recording challenges and reduce regulatory risk”. Learn more: bit.ly/38xV9Qh

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Citycom Solutions @CitycomSolution

4 years ago

For the banking sector to embrace hybrid working models, technology is essential. One important tool is video conferencing software which allows groups to work efficiently and collectively. #Citycom’s #ARC software can also be used to ensure compliance: bit.ly/3jrFwPw

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Citycom Solutions @CitycomSolution

4 years ago

The use of the #cloud by the #FinancialServices sector is set to come under additional regulatory scrutiny. The use of cloud technologies poses a risk to an organisation’s operations and the overall resilience of the UK's financial system. Learn more: bit.ly/3ly01g4

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Citycom Solutions @CitycomSolution

4 years ago

As many of us continue to work from home, #MicroCultures have started to form. These groups of tight-knit employees may be able to help a company maintain its #culture while its team is geographically dispersed. More: bit.ly/3jwY0hH

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Citycom Solutions @CitycomSolution

4 years ago

Your #communications are rapidly becoming your business’ most valuable asset. With #Citycom, you can tackle the challenges of capturing, controlling, and analysing your communications interactions. Get in touch: bit.ly/2X4YqnX

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Citycom Solutions @CitycomSolution

4 years ago

#EmployeeMonitoring is carried out to boost #productivity and reduce unacceptable behaviour and business practices. If applied correctly, these tools are minimally invasive and allow employers to see what their employees are doing and when. More: bit.ly/3ir7ADh

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Citycom Solutions @CitycomSolution

4 years ago

With our market-leading software, you can ensure any of your customers getting in contact with you receive the highest level of service. #ARCInsight helps global #ContactCentres to understand if agents are adhering to company standards. Find out more: bit.ly/3lNfsRH

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Citycom Solutions @CitycomSolution

4 years ago

As banks embrace #cloud-based #technology, managing compliance is more of a challenge than ever. There is a greater risk of breaches like those that have occurred at major global banks during recent years with significant consequences. Learn more: bit.ly/3fC4cng

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Citycom Solutions @CitycomSolution

4 years ago

Do you want to liberate your remote workers while providing a safe and secure environment for collaboration? #ARC combines computer-vision #technology and hyper-accurate voice transcription to ensure the safety and compliance of workers. Find out more: bit.ly/3fBfCrc