CSM Practice @CsmPractice
The first customer success consulting firm for scalable best in class strategies to increase expansions, retention and advocacy. csmpractice.com Sunnyvale, CA Joined July 2016-
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🎧 Ben Krefting of Cross River breaks down CS Ops secrets on our podcast! Learn about structuring CS teams, enhancing partnerships, and tech tools for success. 🛠️ Don't miss this! loom.ly/UOdq2Uk #CustomerSuccess #CSOps #CrossRiver
Join Irit Eizips and Stephanie Berner as they discover strategies for transforming your organization with "Vision CS 2.0." Gain insights into the critical role of Customer Success Ops in global growth. Don't miss this opportunity! loom.ly/Za5Xf8E #customersuccess
Turn your Executive Business Reviews from basic to brilliant with our latest infographic! 🚀 Peek into the secrets of prepping, presenting, and following up to leave your clients wowed. Ready to up your game? #CustomerSuccess #BusinessReviewTips #UnlockSuccess
📢 Chief Customer Officers, this one's for you! This #CSMPractice podcast episode features Mike Marchetti of Brandmuscle. Discover the power of Customer Advisory Boards, team dynamics, and strategic executive engagement. 🎧loom.ly/49hV7wE
Need a customer retention boost? 🚀 Andrea Galvez shares the secret with Executive Sponsorship Programs on our CSM Practice Podcast. Discover key strategies and outcomes in just one listen! loom.ly/aXGUHUg #CustomerSuccess #RetentionStrategies
Join Irit Eizips and Adi Aloni, as they discuss essential strategies for minimizing customer churn. 🌟 Learn how to identify Ideal customer profiles, enhance retention, and navigate deal challenges. #CustomerSuccess 🎧 loom.ly/S3Q7dpQ
Ever wondered how compensation affects NRR? 🤔 We've decoded it! - Upsell incentives 💸 - Services vs software 🔍 Dive into our infographic for insights! ✨ loom.ly/fwI6jIE #NRR #CustomerSuccess #Compensation
🎧 Learn key transition strategies & skills needed to thrive from Imro Budhoo (@basware) & Waseem Shaikh (@browserstack). Ready to make the leap? Listen now: loom.ly/UjfcXMo #CustomerSuccess #CareerChange
Celebrating 400 videos 🎉 on our YouTube journey at CSM Practice! A massive THANK YOU to our #CSMfamily - from early adopters to our newest fans 🌟. Ready for more? Subscribe & let's soar together! 🚀 loom.ly/XV5cmyU #SaaS
🎧 A must-listen episode of the CSM Practice Podcast with Christine Boermeester from Deltek! Get expert insights on elevating #CustomerSuccess and team growth. 🚀Don't miss it! loom.ly/hGehkoQ #Tech #SaaS #Leadership
Dive into Customer Success Management with Bhavika Kochar 🚀 Learn how she scaled to 300+ accounts, prioritizes self-care, and leverages tools like Excel, VBA, Tableau, and Zapier for data analysis. 🌟 #CSM #CustomerSuccess loom.ly/OjPvQvk
Unveiling the top skills for stellar Customer Success Managers with @seanruane from Mind Data! 🌟 Dive into our infographic for key insights on elevating #CustomerSuccess. What skill is your game-changer? #CSMSkills #Innovation loom.ly/sQhK3Rg
🔥 Elevate leadership with Jojo Kalita's EQ secrets! Transform team dynamics, boost collaboration & drive success 🚀. Perfect for forward-thinking CEOs. 🌈 🎥 Full insights here: loom.ly/CkzbFR8 #Leadership #EmotionalIntelligence #Success
🎉 Navigating tricky customer scenarios with Alon Ahronberg & Irit Eizips! Learn creative solutions for #CustomerSuccess and retention. 🌟 #SaaSInnovation #ProductAdoption Full episode here: loom.ly/9TmWfg8 🎥
🎙️ Exciting news! Our podcast episode with Mark Mortimer is live! 🚀 Explore strategies for building and managing a successful renewal team – from acquisition to account management. 🎧Listen now for actionable tips: loom.ly/8jXb0IE #customersuccess #renewal
Navigating mergers as a CSM? 🌈 Our infographic offers quick tips on trust-building, early detection, and upsell opportunities. Transform your strategy now! #CustomerSuccess #MergersAndAcquisitions #CSMToolkit loom.ly/wGhXq1c
✨ From engineering to leading Sociabble's customer success team, Elliot Ghnassia reveals his scaling secrets. Insights on growth, engagement, & burnout prevention await! 🎧 loom.ly/wS_e_tw #CustomerSuccess #SaaS #TechLeadership
🔥 Don't miss out! Discover the secrets to boosting product adoption and leveraging usage metrics in our latest podcast episode with Irit Eizips and Olivier Fiaty-Amenouvor. 🎧 Watch here: loom.ly/IRoFaSI #CSMPractice #Podcast #CustomerSuccess
Excited to share a podcast episode on mastering communication in customer success! 🚀 Unlock the secrets to establish safety, build trust, and strategize for better outcomes. Don't miss it! 🎧 loom.ly/TfTPqIg #customersuccess #csmpractice #conversation
🚀 No usage data? No problem! Discover how to excel in Customer Success with this game-changing infographic. Innovative tips from Binah.ai's team await! 💡 #CustomerSuccess #Innovation 🔗 loom.ly/VS_PaG4
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Irit Eizips @iriteizips
3K Followers 2K Following Top 100 Customer Success strategist since 2013. Expert in helping companies scale CS operations. Offers research, strategy and technology services.We're excited to announce that we're giving away a free ticket to the CS Excellence Gala. Just subscribe to our newsletter for a chance to win! Don't miss out on this once-in-a-lifetime opportunity to network with the best in the business.buff.ly/3Hr7RCl
Do you have a partner success program in place (or) thinking of starting one? Please take a few minutes to complete this survey by @CsmPractice & gain access to verified industry insights. csmpractice.surveysparrow.com/s/partner-succ… #CustomerSuccess #PartnerSuccess #survey
@Yair64574137 @CsmPractice Wish I had innovative approaches to using technology in scaling CS on every YouTube video I make. This was fascinating!!
Have you ever faced an ethical dilemma in #CustomerSuccess? Check out this video, where Stephen Fulkerson, TSIA's VP of Customer Success Research, talks to @iriteizips, CEO of @CsmPractice, about how to address unethical behavior in customer success. bit.ly/3TMCkiK
This week in @CS_Newsletter... 🧞♂️ What CSMs Wish for during #Onboarding via @vitally_io 📈 #CSM Capabilities Model via @CsmPractice ✏️ CSM Courses & Training Programs via @teamuserpilot 👥 CSM as Mini-CEO via @TSLCustomers 🚀 & more Read & sub: bit.ly/3U7vkNE
Executive Business Review (EBR) and Quarterly Business Review (QBR) are often misunderstood and misused. In this video with @CsmPractice, TSIA's Mark Troyan explains the differences between EBR and QBR, & how to use them to maximize #CustomerSuccess: bit.ly/3SD51O7
@CsmPractice Great stuff @CsmPractice! I had a blast doing it @iriteizips
Check out our micro podcast as our CEO talks more about why teams might not see the results they hope for from using augmented intelligence for churn mitigation in discussion with @iriteizips (CEO, @CsmPractice) below! 🎧 Micro podcast: youtube.com/watch?v=Jiw755… #CustomerSuccess
#Infographic: Difference between CX and CS, let out the difference in this infographic! Via @CsmPractice #CustomerSatisfaction #CX #CustomerService #CSM
Irit Eizips, CEO of @CsmPractice interviews our own Sam Wegman and Lee Kemp on building #CustomerExperience through an award-winning #CXProgram 🏆 Watch now ▶️ bit.ly/3TKK2JJ #CustomerSuccess #CXJourney #CXpodcast #UnivarSolutions #TogetherWeWin
@CsmPractice I would add in resilience. Which is difficult to quantify but going from good call to bad call. Dealing with churn, frustrations, potential layoffs. You gotta be BUILT FOR THIS
Find out what @Prithwi_D (CEO, @SmartKarrot) says about what makes product usage data useful in his conversation with @iriteizips (CEO, @CsmPractice) in our micro podcast below. 🎧 Micro Podcast: youtube.com/watch?v=DNi_Vy… #CustomerSuccess #data #B2BSaaS #micropodcast
@CsmPractice 🏆 Thanks for sharing! Great to speak in person! 🏆
🎬 I spoke to the team at @CsmPractice recently on building 🏆 award winning 🏆 CSM teams. ⏬ Full video below ⏬
This is a great video on how Claire O'regan, Director of Customer Success at Juro, built a dynamic award winning team. Click here to access the full video. youtu.be/hEsCnVSlbME?t=… #customersuccess #awardwinner #employeeretention
In our micro podcast, see what @iriteizips (CEO, @CsmPractice) says about the evolution of AI in customer success in her discussion with our CEO below. 🎧 Micro Podcast: youtube.com/watch?v=HL3FKS… #CustomerSuccess #ArtificialIntelligence #AI #SaaS #Micropodcast
@CsmPractice I 100% think a CSM should get paid out if they upsell. Most #sales or #accountexecutives sign as many deals as possible since that is what they are incentivized to do. A CSM is focused on a customer being successful not a money tree. Hence, success not sales
Check out my new video interview with @iriteizips from @CsmPractice on taking the voice of the customer to the next level youtu.be/6FXUiqWcPOU
@whtsuppbro @NotionHQ Day 2 😴 Day 5 💀? Hedging the success of your customer service on your customer's patience? 👏#CustomerSuccess @TheStevieAwards This is a textbook study unfolding here @NotionHQ @ivanhzhao @monicaperezCSM @CsmPractice #CustomerService #CSM #CRM
@CsmPractice It was wonderful to be a guest in your show @iriteizips , thank you for having me.
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