DataEQ @DataEQ
We help businesses get high-quality, actionable data from unstructured customer and public feedback. dataeq.com SA, UK and Middle East Joined April 2008-
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New release: GCC Banking Sentiment Index PwC Middle East & DataEQ analysed 2.7M+ consumer conversations across the 6 GCC. The findings reveal: • Who’s leading in customer sentiment • Key service & digital pain points • Where banks can improve 🔗 eu1.hubs.ly/H0nlpj10
📶 Network quality is the biggest pain point in SA telecoms. Overall Net Sentiment: –87% Network Providers, ISPs and FNOs all struggled with connectivity issues, dragging down their overall sentiment. 👉 Full insights: eu1.hubs.ly/H0n8G_W0 #PwC #Telecoms #DataEQ
📉 SA’s telecoms sector struggled to meet consumer expectations. But some providers still managed to excel: - Network: @rainSouthAfrica (+11%) - ISP: @TelkomZA Fibre (+2%) - FNO: @OpenserveZA (+24%) 👉 Detailed sector analysis available: eu1.hubs.ly/H0n5Ssh0
⚠️ SA's telecoms sector is the least-liked based on customer sentiment. Falling behind: 🏦 Banking (+20%) 🛡 Insurance (+18%) 🛍 Retail (+9%) 👉 Full insights in the SA Telecoms Sentiment Index: eu1.hubs.ly/H0n5SY10 #Telecoms #DataEQ
South Africa’s telecoms sector has a customer sentiment problem techcentral.co.za/south-africa-t…
📊 SA Telecommunications Sentiment Index Out! 1.3M+ public conversations analysed Now covers: Network Providers, ISPs, FNOs + MVNOs Find out who is leading, and see what factors are driving praise and complaints across the sector. 👉 eu1.hubs.ly/H0n3nmZ0 #CX #DataEQ
🔍 Unstructured data is messy, siloed & hard to use.That’s why we built DataEQ Professional Services. From board-ready insights to LLM training & custom labelling frameworks, we help organisations turn noise into outcomes that matter. 👉 Discover more: eu1.hubs.ly/H0mRmvd0
📊 Recap: Key Insights from the 2025 KSA Banking Operational Excellence Report We analysed 4.6M consumer posts to benchmark 9 leading Saudi banks on service, digital experience & operational delivery. Here’s what customers had to say. 📥 eu1.hubs.ly/H0mh4f80
📱 Digital services under pressure in Saudi banking Mobile apps were the most discussed service channel, but also a frequent source of consumer criticism. As mobile usage grows, so do expectations. Banks that deliver on digital experience will lead. 📥 eu1.hubs.ly/H0mfh8R0
📊 Saudi banks in focus The 2025 KSA Banking Operational Excellence Report analysed 4.6M+ public posts. @alrajhibank and @RiyadBank accounted for 64% of total conversation, highlighting their central role in the consumer banking landscape. 📥 eu1.hubs.ly/H0mdjG30
💬 Top marks from Saudi consumers @BankAlbilad was the only bank to earn positive scores for brand perception, operational + reputational performance in the 2025 KSA Banking Operational Excellence Report. 📊 Based on 4.6M public posts 📥 Access report: eu1.hubs.ly/H0md4Jt0
📊 Consumers full of praise for KSA banks, but operational challenges remain. The 2025 KSA Banking sector achieved an impressive +5% Net Sentiment overall, with 5 of 9 leading banks scoring positively, led by @BankAlbilad, @RiyadBank & @BankAlJazira. 📥: eu1.hubs.ly/H0mbJ_L0
📊 New Report Release: 2025 KSA Banking Operational Excellence We analysed 4.6M+ public posts to reveal how consumers view their banking experiences in Saudi Arabia — across service, digital, and operational performance. 📥 Download: eu1.hubs.ly/H0m9S1h0 #BankingInsights
🔍 What if you could spot compliance risks before they escalate? DataEQ helps regulated enterprises map unstructured customer data against global regulatory frameworks—streamlining risk detection and enhancing oversight. 👉 Explore: eu1.hubs.ly/H0lYQj00 #FCA #compliance
How can FSPs spot vulnerable customers before it's too late? In her latest piece, Nadine Whittal unpacks how unstructured data from social posts to reviews can reveal early signals of vulnerability and help firms respond with care. 📘 Read more: eu1.hubs.ly/H0ll42J0
📬 The June edition of Sentiment Signals is here. This month: ✔️ New vulnerability data label launch ✔️ SA metro sentiment report launch ✔️ Why CEOs get sentiment wrong ✔️ Industry thought leadership For the full story, read the newsletter: eu1.hubs.ly/H0ll5BM0
💷 Economic Vulnerability "Can’t pay my bill.” “Lost my job.” These aren’t just complaints, they’re vulnerability signals. Our data labelling helps teams detect these conversations on online in real time—before it escalates. Find out more: eu1.hubs.ly/H0lhZmP0
⚠️Physical Vulnerability Chronic illness. Age. Disability. Often unspoken, but they determine how people need to be engaged with. Our EQ Engine flags these signals in unstructured data so you can serve vulnerable customers with care. 🔍 Learn more → eu1.hubs.ly/H0l9_CY0
🗣️ Social Vulnerability Isolation, housing instability, language barriers—these vulnerability signals are often missed. We help brands detect these signals early to intervene with empathy, not automation. Find out more here: eu1.hubs.ly/H0l9_vw0 #Vulnerablecustomers
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