Elite Point 3 @ElitePoint3
Our facilitators draw on over 25 years of experience each in account management, sales, customer service excellence and leadership. elitepoint3.com.au Brisbane Queensland Australia Joined October 2013-
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"We are what we repeatedly do. Excellence, then, is not an act, but a habit." -Aristotle
What are your New Year's Resolutions for 2015? This article from HBR had a few of ours in it already. Let us know what you think
Happy New Year everyone!! After an absolutely incredible 2014 we're back for an even better 2015! We hope your festive season was fun & safe
Our hearts are heavy for all involved in the #SydneySiege yesterday. Be safe everyone #IllRideWithYou
Our thoughts & prayers are with everyone in Sydney today. Stay safe! #PrayForSydney
Our thoughts and prayers are with both #PhillipHughes family, friends & team mates and especially #SeanAbott. #RIPPhillipHughes
"Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves." ~ Steve Jobs
forbes.com/sites/stanphel… Happy Monday! Check out this article on different ways to put a personal touch on your customer service.
"The customer's perception is your reality." ~ Kate Zabriskie Source: Forbes.com
hbr.org/1995/11/compet… Have a look at this HBR Interview with The British Airways Chairman, Sir Colin Marshall
Being on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony Allesandra (@Forbes)
If you have any #CustomerService experiences, #funfacts or articles you'd like us to read - let us know!
Your most unhappy customers are your greatest source of learning. ~ Bill Gates (Forbes, 2014)
All October, we will feature Customer Service articles, quotes and facts. Stay tuned!
Check this article out from HBR earlier this year. Let us know what you think! hbr.org/2014/04/creati…
Tell us who you think should do the #IceBucketChallenge? Who's going to the #EtihadStadium in Melbourne on Friday 22 August #Australia?!
Check out #BillGates do the #IceBucketChallenge for #ALS youtube.com/watch?v=yM4dsR…
High-speed rail is the future of travel. But does Australia have the vision to make this expensive idea a reality? bit.ly/1Atfq12
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