Customer Success Ind @Fight_Churn_IN
Joined November 2015-
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Great article! Lots of good points here. x.com/rohitsrivastv/…
Somewhere in the race to acquire customers, the art of retaining them took a back seat. b2c.news/fLlH3c via @B2Community #Retention
How can @foodpandaIndia make their emails better? Here's how: customersuccess.in/2015/12/foodpa…
An in-depth look into the lack of customer success and customer segmentation logic behind… customersuccess.in/2015/12/foodpa…
Did a guest post on @yourstoryco on why Customer Success is important and what effect it could have on your startup: buff.ly/1PHxWO0
Inspired by @jopas who shows how an MVP works, here's a similar take on Customer Success! buff.ly/1YPOi8v
This. Listen to the man. x.com/lincolnmurphy/…
Customer Success isn't about increasing retention. It's about ensuring your customers are successful. Retention comes from that.
Check out the Customer Success India guest post on KnowStartup: 4 types of emails your startup should be sending! buff.ly/1NsECgw
Again, only true as long as switching costs remain high. Enter one good player who 'gets it' and things will change. x.com/anaggh/status/…
Customer Success isn't about increasing retention. It's about ensuring your customers are successful. Retention comes from that.
This will remain true until switching costs reduce to near 0. That's when Customer Success will make a difference! x.com/GautamGhosh/st…
@jessie_paul @anaggh @ankitanks in India most customers are okay with shoddy service. 95% mobile customers are prepaid and churn #cmoindia
Seriously. Management should ALWAYS do at least an hour or two of Customer Service and Social Media every week. x.com/anaggh/status/…
@jessie_paul @anaggh @ankitanks in India most customers are okay with shoddy service. 95% mobile customers are prepaid and churn #cmoindia
If your customers are happy and successful, you're happy and successful. Basic point, perfectly made by @Flipkart! x.com/FlipkartStorie…
Every wish fulfilled, an aspiration for a better life. These @Flipkart #customers inspire us #WorldDisabilityDay
Nice! Are results recorded so customers can see total $ earned through implementing it? Would be powerful mktg tool! x.com/avlesh/status/…
And, they say Indian companies can only create marketing. Not real TECH I'll let you decide blog.webengage.com/targeting
Separating Customer Success Myth From Fact customersuccess.in/2015/12/custom…
Getting started with customer segmentation is easier than you think: customersuccess.in/2015/11/custom…
That's the Holy Grail of customer success. Getting the entire organization to start thinking and living CS! x.com/BeingPractical…
When your team start accepting that their job is pleasing customers and not their bosses, startups move to another league altogether!
Customer Segmentation is like sex: everyone claims they know what they’re doing, but at the… customersuccess.in/2015/11/custom…
@JustrideIN Thanks for the follow!
It’s always hard to inculcate a culture of Customer Success. The earlier you start, the more effective you’ll be customersuccess.in/2015/11/custom…
A really great idea. x.com/sacca/status/6…
When your team start accepting that their job is pleasing customers and not their bosses, startups move to another league altogether!
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