First Class CX @FirstClassCX

Helping others achieve customer-centric excellence. first-class.cx United Kingdom Joined March 2020

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First Class CX @FirstClassCX

5 years ago

When your #customerexperience is a horror story, who you gonna call? Read our blog on the importance of having staff on hand to pick up the phone when it rings: first-class.cx/somebody-pick-… #CX #customerfirst #customercentricity

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"There’s little point trying to sell a one-litre hybrid super-mini to a V8-loving petrolhead. Through active listening, you will often find that you’ll get to the bottom of what the customer is really looking for, however" - Nick Morgan first-class.cx/nick-morgan-yo… #CX #FirstClassCX

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First Class CX @FirstClassCX

5 years ago

In a world where women are twice as likely than men to take responsibility for laundry duties within the household, how do you produce #CustomerCentric advertising for your non-gender-specific product without contravening ASA regulation? first-class.cx/a-bold-approac… #YouAreBold

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First Class CX @FirstClassCX

5 years ago

Which campaign was your favourite? 6 Times Paddy Power Proved They Really Know Their Customers: first-class.cx/6-times-paddy-… #CustomerCentric #CustomerCentricity #FirstClassCX #CX

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First Class CX @FirstClassCX

5 years ago

The progressive professional longs for the day that the right data, tools and technology combine effectively to determine customer preferences and deliver messaging in a seamless, automated fashion: first-class.cx/the-growing-de… #CX #CustomerExperience #FirstClassCX #CustomerCentricity

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First Class CX @FirstClassCX

5 years ago

5 Top Tips for a #CustomerCentric Returns Process: first-class.cx/5-top-tips-for… #CX #CustomerExperience #CustomerJourney #CustomerFirst #FirstClassCX

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First Class CX @FirstClassCX

5 years ago

"Understanding the wants and needs of the individual can be the difference when it comes to delivering a first class #CustomerExperience" - Nick Morgan, entrepreneur and #CX specialist... first-class.cx/nick-morgan-yo… #FirstClassCX #CustomerCentric

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First Class CX @FirstClassCX

5 years ago

Retail brands who aim to operate with #CustomerCentricity rely upon their ground staff having the associated values instilled within them. Even when trained to the hilt, this can prove challenging even in the best of times. first-class.cx/how-to-care-fo… #CX #CustomerExperience #COVID19

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First Class CX @FirstClassCX

5 years ago

“Reviews are not to be feared – have a plan to respond in the right ways & be prepared to make things right.”

CX Guy 🙋🏻‍♂️ @heycxguy

5 years ago

“Reviews are not to be feared – have a plan to respond in the right ways & be prepared to make things right.”

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First Class CX @FirstClassCX

5 years ago

Dealing with Delicates: A Bold Approach to #CustomerCentric Advertising: first-class.cx/a-bold-approac… #CustomerCentricity #FirstClassCX #YouAreBold

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First Class CX @FirstClassCX

5 years ago

1️⃣ Maintain a #CustomerFirst approach 2️⃣ Practice what you preach 3️⃣ Empathise with customers first-class.cx/how-to-care-fo… #CX #CustomerExperience #CustomerEmpathy #FirstClassCX #COVID19

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First Class CX @FirstClassCX

5 years ago

With global brands developing technologies capable of capturing data in increasingly innovative ways, it’s surely only a matter of time before #HyperPersonalisation is expected as the norm, let alone accepted: first-class.cx/the-growing-de… #CX #CustomerExperience #CustomerCentricity

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First Class CX @FirstClassCX

5 years ago

“One of the fundamental goals of the customer experience leader is to unite the organisation behind a common set of principles, embedding a #CustomerCentric culture from the boardroom down to those on the frontline.” - @neilcdavey

CX Guy 🙋🏻‍♂️ @heycxguy

5 years ago

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First Class CX @FirstClassCX

5 years ago

How many of these #CustomerCentrix traits are you championing at your organisation?

Linda Grasso @LindaGrass0

5 years ago

How many of these #CustomerCentrix traits are you championing at your organisation?

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Jeannie Walters @jeanniecw

5 years ago

There is a common refrain from teams who don’t see themselves as dealing with customers. They say: “But I’m in accounting/learning and development/logistics. So #CX issues don’t really apply to me and my work.” I beg to differ. @Litmos bit.ly/2v4H5NM

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CX Guy 🙋🏻‍♂️ @heycxguy

5 years ago

Why there are two breeds of customer experience leader battling for supremacy ift.tt/2RLq1VH

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First Class CX @FirstClassCX

5 years ago

“This includes examples such as Vogue magazine running a full-page advertorial explaining "what to wear during lockdown"” 😂

Chris Ward @ChrisiWard123

5 years ago

“This includes examples such as Vogue magazine running a full-page advertorial explaining "what to wear during lockdown"” 😂

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First Class CX @FirstClassCX

5 years ago

Retail brands have been quick to shout about all the good initiatives they have implemented during this difficult time, but can it be said that approaches have been consistent from top to bottom and store-to-store? first-class.cx/how-to-care-fo… #CX #CustomerExperience #COVID19