Hive Helper UK @HiveHelper

Hello, we’re HiveHelper. Here to help, & chat to you about your thoughts and questions on Hive. hivehome.com UK Joined July 2013

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Hive Helper UK @HiveHelper

a month ago

Hi No this is not a known issue, can you reply with your name, address and email so that we can look into this for you please Regards Carole

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If you have Hive TRVs and have enabled child lock in the app popping the batteries out and back in to the TRV will disable it. You can enable it again when the app issue is fixed. bddy.me/3WCqLuA Kind regards Hive Team

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Hive Helper UK @HiveHelper

3 years ago

Voice integrations, e.g. Alexa will not be affected for most users. Kind regards Hive Team

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Hive Helper UK @HiveHelper

3 years ago

We are aware of an issue affecting customers use of their app. Our engineers are currently working to fix this. Please keep an eye on our status page. We are sorry for any inconvenience. You can still control your heating from your thermostat. bddy.me/3wtuy2M

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Hive Helper UK @HiveHelper

3 years ago

Good Afternoon. App version 10.52.2 is now available for both iOS and Android users. This fixes the issue that prevented users from logging in if using a Hive widget. Some users still may be logged out after updating the app to this version.

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Hive Helper UK @HiveHelper

3 years ago

Good Morning everyone. The issue causing some users to see an error message when attempting to log back in after updating to Version 10.52.1 has now been resolved. Version 10.52.1 is available on iOS and should be available for more Android users later today.

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Hive Helper UK @HiveHelper

3 years ago

Good evening. A hotfix has been released for the known app issue Please update your app to version 10.52.1 Currently this is only available on iOS. The Android hotfix is currently still being worked on. We will update you further as soon as possible. Thanks for your patience.

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Hive Helper UK @HiveHelper

3 years ago

Good morning. We 're aware of an issue of some user’s devices appearing offline in the app. We're currently investigating this. Please refer to our status page for further updates bddy.me/3GlrEmT Apologies for any inconvenience caused.

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Hive Helper UK @HiveHelper

3 years ago

Good morning. We are aware of an issue with camera recordings not playing at the moment. We updated the service status page yesterday to reflect this. Please see the link below and check it for any updates. We are sorry for any inconvenience. bddy.me/3DIjuCb

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Hive Helper UK @HiveHelper

3 years ago

We are aware of an issue affecting the Hive app. Please check the service status page for updates. We are sorry for any inconvenience. bddy.me/3DxPl8u

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Hive Helper UK @HiveHelper

3 years ago

Please check our status page as there is an issue currently with the Hive app. bddy.me/3Wc7CRr Kind regards Hive Team

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Hive Helper UK @HiveHelper

3 years ago

3/ The issue started around 16:20 and was resolved by approximately 18:30. We are sorry for any inconvenience this caused.

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Hive Helper UK @HiveHelper

3 years ago

2/ All pre-set automations or schedules would have worked as usual and our voice integrations were generally not impacted. We have plans in place to prevent this kind of issue occurring again in the future.

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Hive Helper UK @HiveHelper

3 years ago

1/ On Sunday around 4:20pm, a power outage led to a large number of hubs trying to reconnect to the platform at the same time. This spike in traffic put our system under stress and as a result all customers would have experienced issues with our app.

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Hive Helper UK @HiveHelper

3 years ago

The issue impacting customers with Apple HomeKit who have TRVs (where Hive devices appeared offline/unresponsive) has been resolved. Customers will find that if they have unlinked their HomeKit they will need to recreate automations again. We apologise for any inconvenience.

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Hive Helper UK @HiveHelper

3 years ago

We currently have an issue impacting HomeKit users who have TRVs. In the HomeApp your Hive devices will show offline/greyed. You will still be able to control your devices in the Hive app. Please be assured that we are working on a fix for this issue as a priority.